Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
Department OverviewThe SI Program Management Office (PMO) supports the International System Integration (SI) Teams to execute mission-critical communications system integration contracts within the newly created International Markets region for SI.
The PMO establishes and maintains a services methodology framework and is responsible for the continuous improvement of processes and providing governance, support, and training to the SI organization.
The PMO will be a multi-site team organized into four functions – Business, Governance, Support, and Transformation. This position will be reporting to the International SI PMO Support Leader.
The Support Specialist will be part of the International SI Support function providing back-office support to the PM community, which allows efficient delivery of SI projects, resolves project issues, and helps us gather data to improve decision-making and business decisions. Other objectives include creating a standard platform for project implementation across business regions and key project functions.
Job Description
Scope of Responsibilities / Expectations
The Support Specialist responsibilities include:
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Supporting the execution of Workflow processes covering:
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iProcurement Purchase Order Requests including invoicing where applicable
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Risk Release or Expenditure Approvals
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Project Start and Close Requests
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Customer Change Orders
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Other workflows in development or to be determined
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Help expedite project equipment deliveries by leveraging Freight Forwarders to assist in business revenue forecasting and meeting set targets.
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Where applicable during Freight, Shipping and logistics of equipment, support all documentation related to Import, Export, Customs and any regulatory Authority Permits/licences/Certificates.
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Liaise with 3rd party iProcurement vendors
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Provide and support Customer Manual Sales Invoicing/Packing Lists/Country of Origin Certificates and Airways bills
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Actively support Warehouse Management and Inventory Control for MSI internal or Project use.
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Follow up Internal orders and arrange collection where necessary.
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Provide support/training for Project Management processes and tools
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Gather support data to help drive improvement initiatives
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Supporting Project Managers in reports, documentation clarifications and general inquiries
Basic Requirements
Specific Knowledge / Skills
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3+ years of project/program management.
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Experience in Program Management Office process/procedures.
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Proficient in Microsoft Office (Word, Excel, PowerPoint & Project).
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Understanding of order management processes/systems
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Data gathering and presentation skills
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Understanding of local public safety customers, such as police, fire, and emergency medical services is a plus.
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Understanding of Import/Export controls is a plus and preferably a good understanding of Incoterms
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Strong time management, communication and organisation skills
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Good influencing skills required as working with a global team across multiple sites
Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].
