Policy & Communications Specialist

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Welcome to This Australian Life.  

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent. 

We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart.  Why not see where we can go? 

The Claims Policy & Communications Specialist develops, maintains, and implements top-tier collateral and procedures to support claims handling and settlement, ensuring compliance with regulatory standards. This role is key in delivering relevant, high-quality knowledge resources that adapt to the evolving needs of the business and regulatory environment.

In this role you will:

• Develop, maintain, and implement best-in-class collateral to support claims handling and settlement, ensuring full compliance with regulatory and brand standards.
• Lead the creation and upkeep of policies, procedures, and guidelines that support efficient claims assessment and handling.
• Oversee internal claims policies and processes to ensure alignment with regulatory requirements and TAL's claims philosophy.
• Manage projects aimed at improving TAL's compliance with regulatory obligations and enhancing customer service.
• Foster strong stakeholder relationships to deliver the highest level of service to customers while providing subject matter expertise on claims policy and practices.

• Minimum 2 years’ experience in Life Insurance Claims, or similar role with exposure to correspondence, guideline or procedure drafting.
• Well-developed self-management skills including planning, prioritising and time management.
• Ability to work in a fast-paced environment and manage competing deadlines in a professional manner.
• An enthusiastic approach to work and willingness to help with tasks at hand.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.  

As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks. 

At TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply. Even if you don’t check every box in the criteria above, we encourage you to apply today or get in touch with us here.  

To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.  

TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice.  We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, please read our Innovate Reconciliation Action Plan.  

We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.  
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging. 

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Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.