Portfolio Analytics & Insights Lead

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The Portfolio Analytics & Insights Lead position comes with the opportunity to play a key role in transforming how the Infrastructure & Automation (I&A) organization leverages data to drive decision-making and demonstrate business impact at ServiceNow. This role will serve as the intelligence architect for the organization, responsible for designing, building, and maintaining the analytics infrastructure, reporting frameworks, and insights capabilities that provide visibility into portfolio health, performance trends, and strategic outcomes.
An ideal candidate will blend data analytics expertise, business acumen, visualization design skills, and storytelling capability to transform raw data into actionable intelligence that informs leadership decisions and drives organizational performance. This role involves a range of key responsibilities, all aimed at creating a data-driven culture and enabling evidence-based portfolio management across I&A. As such, the candidate must balance technical analytics capabilities with strategic business context, combining analytical rigor with narrative clarity to illuminate what matters most.
What you get to do in this role:

• Design, build, and continuously evolve the analytics and reporting ecosystem that enables I&A leadership to understand portfolio performance, identify trends, anticipate risks, and make informed investment decisions. Transform complex data into compelling insights and visualizations that drive action and accountability
• Design and build comprehensive portfolio dashboards that provide real-time visibility into initiative health, resource utilization, delivery velocity, risk exposure, and business impact across the I&A landscape
• Develop analytics frameworks and measurement models that define how success is measured, tracked, and reported - including leading and lagging indicators, health scoring methodologies, and benefit realization tracking approaches
• Own the data architecture for portfolio reporting, establishing data standards, defining source system integrations, ensuring data quality and integrity, and building automated data pipelines that minimize manual effort
• Create executive-level insights and narratives by analyzing portfolio data to identify trends, patterns, anomalies, and strategic implications - translating metrics into meaningful business stories for leadership consumption
• Design and maintain the portfolio reporting calendar, establishing regular cadences for performance reviews, trend analysis, deep-dives, and strategic planning cycles with appropriate stakeholder audiences
• Partner with business intelligence and data engineering teams to leverage enterprise analytics platforms, integrate I&A portfolio data with broader organizational systems, and build scalable reporting solutions
• Establish self-service analytics capabilities by building intuitive dashboards, creating user guides, and enabling stakeholders to access and interpret data independently while maintaining governance and consistency
• Conduct ad hoc analysis and scenario modeling to support strategic decisions, business case development, capacity planning, and investment prioritization discussions
• Drive continuous improvement of analytics capabilities by gathering stakeholder feedback, identifying gaps in current reporting, exploring emerging analytics technologies, and evolving the insights ecosystem to meet changing needs
• Support executive presentations by providing data-driven content, compelling visualizations, and analytical narratives that inform leadership decision-making and organizational storytelling
• Define and track portfolio KPIs in partnership with governance and strategy leads, ensuring metrics are aligned to business outcomes, properly instrumented, and consistently reported
• Demonstrate flexibility in responding to urgent data requests and shifting analytical priorities while maintaining the integrity and sustainability of core reporting infrastructure

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 6+ years of experience in business analytics, portfolio analytics, business intelligence, or data visualization roles within technology organizations, consulting firms, or enterprise analytics functions
• Advanced proficiency in analytics and visualization platforms (Tableau, Power BI, Looker, or similar), with demonstrated ability to design intuitive, executive-level dashboards and interactive reporting solutions
• Strong technical data skills: Experience with SQL, data modeling, ETL/data pipeline concepts, and working with multiple source systems to create integrated analytical views
• Proven expertise in measurement framework design, including defining KPIs, building scorecards, developing health metrics, and establishing benefit realization tracking methodologies
• Business acumen and strategic thinking: Ability to understand organizational context, connect data to business outcomes, and translate analytical findings into strategic recommendations
• Exceptional storytelling and communication skills: Proven ability to transform complex data into clear, compelling narratives that resonate with executive audiences and drive decision-making
• Experience with portfolio or organizational data: Background working with initiative tracking data, resource utilization metrics, delivery performance indicators, or similar organizational datasets
• Detail-oriented with quality mindset: Strong commitment to data accuracy, validation, and governance while balancing speed and pragmatism in delivery
• Collaborative and consultative approach: Demonstrated ability to partner with diverse stakeholders to understand analytical needs, gather requirements, and deliver solutions that solve real business problems
• Self-starter with analytical curiosity: Proactive in identifying data opportunities, exploring new analytical techniques, and continuously improving insights capabilities without detailed direction

Additional desired qualifications:

• Familiarity with ServiceNow platforms and Go-to-Market operations data, or similar enterprise technology environments
• Experience with Anaplan, SPM systems, or enterprise resource planning analytics
• Experience supporting transformation initiatives through data and analytics
• BA/BS degree in Data Analytics, Statistics, Business, Information Systems, or related field, or equivalent work experience; advanced degree

For positions in this location, we offer a base pay of $112,200 - $196,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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