Principal Lead - Microsoft Dynamics Contact Centre

At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.

We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow.

NCS is looking for a Microsoft Dynamics 365 Contact Centre Principal Lead. NCS is making significant investments to develop our Contact Centre business and is seeking a dynamic leader to grow our capabilities that will underpin our market growth. This role is central to our growth strategy, involving high-level activities across the entire customer lifecycle. Responsibilities include:

• Contributing to pre-sales activities and go-to-Market collateral
• Driving solution innovation
• Contributing to proposals and tender responses
• Contributing to statement of work preparation
• Leading specialist functional and technical staff
• Development and implementation of standard tools, processes and methodologies,
• Overseeing and leading client engagements to ensure best practice delivery.

As a Principal expert in the Dynamics 365 CE solution, the successful candidate will demonstrate unparalleled technical and strategic capability. This expertise will extend beyond the initial sale, providing essential execution delivery, acting as the key technical lead, and offering vital governance to our customers throughout their projects. This is a client-facing role that requires exceptional communication and influence, engaging with an incredibly diverse range of organizations—from small and medium businesses to large-scale enterprises. This is the opportunity to define and grow our practice, leading the charge with a passion for the Dynamics CE solution.

• Expert level knowledge & experience with Microsoft Dynamics Contact Centre implementations
• Extensive architectural experience across the Dynamics, Power Platform and Azure landscape
• Proficiency across other technologies including Cloud based technologies
• Proven experience consulting with C-level stakeholders and implementing Microsoft D365 solutions
• Ability to respond quickly, competently, and patiently. Individual must be able to gather information, evaluate options and offer working solutions.
• Pre-sales consulting and writing of proposals, cost estimates, Go to Market offerings
• Stakeholder management: interpersonal, influencing and negotiation skills with demonstrable experience engaging, collaborating, and influencing key stakeholders and customers to influence and achieve optimal project outcomes.
• Previous people and business leadership experience is desirable

Why join us: 

NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.

NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.

At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply. 

Agencies:

We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.

Work rights and background checks: 

To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks