Are you a practicing Solution Architect, Solution Engineer, Software Engineer, Technical Partner Advisor, Developer Relations Advocate, or equivalent, who has experience working with modern web frameworks and CMSes including Contentful or other API-first composable content systems? Do you enjoy helping people find solutions to business and technical challenges? Do you love sharing your technical expertise with others, communicating complicated things in a simple way?
We’re looking to hire a multi-talented Principal Solution Architect who is interested in building and delivering training curriculum in addition to guiding and solving key product/architecture challenges for customers and partners. This person is an expert in modern app/web development with a keen understanding of major commerce and marketing technology platforms and current CMS technologies. Someone who can help us continue to create the industry’s most creative, impactful, and engaging learning experiences. Experience creating how-to videos is a plus.
This role will report into our Head of Customer Experience based in Sydney, Australia, but will also work very closely with the Global Learning Services and Professional Services teams.
What to expect?- Because you are a fast learner and have lots of relevant experience, you will quickly become a Contentful expert (if you’re not one already).
- You will deliver virtual and in-person workshops (across APAC) to Contentful customers and partners on Contentful architecture and features, content modeling best practices, using Contentful APIs and SDKs, CI/CD strategies, extending the Contentful environment with apps, and other topics.
- You will inspire customers and partners to become enthusiastic fans of Contentful by communicating a compelling vision of Contentful’s features, value proposition, and the strategic role that content infrastructure plays in facilitating digital transformation.
- You will serve as a Contentful subject matter expert and technical resource for the ANZ team, document best practices, and create helpful tools, job-aids, code samples, and other resources for Contentful users. Including helping the Learning Services team design new learning experiences,
- You will create training curriculum for new and existing product capabilities and record videos that can be incorporated into training or learning curriculum.
- You will establish a relationship of trust with Contentful’s product management and development teams that will enable you to communicate customer needs, use cases, challenges, and feedback in a way that drives improvement of the Contentful product.
- You will seek continuous improvement in the areas of operational excellence, scalability, efficiency, and learning effectiveness
- Bachelor’s degree in a learning or technology-related field
- 5+ years experience as a Solution Architect or other technical role required, preferably in a customer- and/or partner-facing capacity
- Experience working with Contentful, Contentstack, Sanity, other API-first composable content systems preferred. Drupal, AEM, or Sitecore experience also preferred
- Understanding of major commerce and marketing technology platforms
- Proven experience with current web technologies (React or other JavaScript libraries/frameworks, REST and GraphQL APIs, cloud-based microservices architecture, etc.)
- Experience working with content personalization, experimentation, and analytics tools
- Strong understanding of composable/MACH architecture and methodologies
- Agency/SI implementation partner experience a plus
- You have both presentation and facilitation skills. You can present material in an engaging way, read a room, and think on your feet. But you also can guide learners through a discovery process without being the “sage on the stage.”
- You have excellent educational instincts and have created instructor-led courses and other learning materials.
- You have experience delivering in both face-to-face and virtual instruction/webinar formats.
- You are well-organized and can easily guide large projects through various stages of development while still meeting tight deadlines
- Up to 25% travel, including international, may be required.
- Join an ambitious tech company reshaping the way people build digital experiences
- Healthcare packages and time off programs are available through Remote.com, or your contracting agency.
- Full-time employees receive Stock Options for the opportunity to share in the success of our company
- A personal education budget to improve your skills and grow in your career
- Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
- An annual wellbeing stipend to care for your physical, financial, or emotional health
- A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
- New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.
#LI-HYBRID #LI-KS1
Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide.
Everyone is welcome here!“Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!
If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.
Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at [email protected] with any information you may have.
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