Process Analyst, Elders Insurance Claims

• Location-Sydney/Melbourne/Perth/Brisbane/Adelaide
• Type- Fixed Term Opportunity (6 months)
• Hybrid role, happy to talk flexible working

The Opportunity

Seeking a talented and versatile Process Analyst with a strong focus on claims processes to join our team on a short-term assignment to help in improving business processes and documentation within our Claims operations, specifically linked to the recent reviews regarding the 2022 Flood Enquiry.

Your new role

In this critical role, working closely with the team, you will bring your claims expertise and be responsible for improving Elders claims operations business processes and documentation, specifically in response to recommendations delivered from recent flood enquiry reviews.

Key accountabilities include:

• Manage program of works to support business problem resolution to evaluate changes, analyse and map claims processes. Collaborate with teams to lead process improvements to enhance claims handling and customer satisfaction and analyse claims reports to determine if they meet recommendations outlined in the recent flood enquiry.
• Refine current SOPs for claims management and produce clear documentation for new processes, review training materials and collaborate with claims subject matter experts to ensure accuracy and compliance.
• Act as a liaison between Elders Insurance claims team, subject matter experts, and staff to ensure smooth communication of claims process changes, updates, procedures and performance expectations.
• Support claims handlers in understanding and implementing process improvements, develop and deliver presentations or workshops to explain complex processes to stakeholders.
• Prioritise workload to balance and escalate conflicting demands to achieve agreed deadlines
• Keep updated on industry regulations, best practices, and emerging trends in claims management to ensure processes and training programs are current and ensure all process changes and documentation comply with regulatory requirements, industry standards, and internal quality assurance measures

About you:

To be successful in this role you will have a good understanding of claims operation and able to demonstrate strategic thinking by prioritising and balancing multiple tasks. Working in an agile collaborative environment, you will have proven experience in designing business analysis approaches and critiquing documents. Able to engage collaboratively to resolve issues, challenging requirements and being proactive and efficient in capturing and documenting requirements

You will have:

• Proven experience in process analysis or process improvement, preferably within a claims or insurance environment
• Experience in creating clear and concise Standard Operating Procedures (SOPs), training materials, and documentation
• Strong understanding of claims processes, workflows, and industry regulations
• Proficiency with process mapping tools, MS Office tools, and understanding of PowerBI report development and usage
• Excellent analytical, problem-solving, and project management skills, along with strong written and verbal communication skills
• Ability to work independently, manage multiple projects simultaneously, and collaborate effectively with cross-functional teams.

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 11,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too?

Your career at QBE — let’s make it happen!

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance 
• Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super 
• The ability to maximise retirement savings through voluntary super contributions and company matching 
• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums 
• Additional leave and support through QBE’s Family Domestic Violence First Responder Network 
• Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners 

Rewards & Recognition 

• We value our employee’s experience with us and are proud to have been recognised for the following awards: 
• 2021 LinkedIn Top Employer & HRD Employer of Choice 
• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards 
• Platinum employer in the Australian Workplace Equality Index – the definitive national benchmark on LGBTIQ+ workplace inclusion 
• Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates 
• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads) 
• Family Friendly Accredited employer since 2021 
• Winner Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards 2023 
• Winner Organisational Development category at the Australian HR Institute (AHRI) Awards 2022 

Apply now!!

APPLY NOW and let’s make it happen!

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. 

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at [email protected] 

Skills:

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.