Process Lead

Build your career and Australia’s future.

Not many people can say they are working on building Australia’s future. With us you will be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.

We have an exciting opportunity at nbn, as the Process Lead reporting to Senior Manager Process Improvement.

A bit about your role

The Process Lead role at nbn involves leading process design, analyzing complex business processes, and identifying inefficiencies that hinder corporate goals. Responsibilities include end-to-end process management, process mapping, performance data analysis, and content development to meet business requirements. The role also involves implementing approved process improvements using methodologies like Lean Six Sigma, and monitoring process performance to ensure alignment with nbn's strategy. Daily tasks include collaborating with SMEs, facilitating workshops, and presenting solutions.

The Process Lead is a key member of the Operations community, sharing knowledge and standardizing practices. Key accountabilities include leading process design, managing stakeholders, driving improvement initiatives, analyzing practices for optimization, and contributing to community wellbeing.

A bit about you

The role requires over extensive experience in process design, analysis, optimization, and development in a technical environment, with expertise in Lean and Six Sigma methodologies. It demands experience in project management principles, telecommunication infrastructure projects, and proficiency with analytics tools like Pareto analysis and statistical process control charts.

The candidate should be skilled in using process modeling tools (e.g., Signavio, Visio, BPMN, eTOM), working with multiple stakeholders, and cross-functional teams. Proficiency in MS Excel, Word, and PowerPoint, along with outstanding communication skills, is required.

Life at nbn

To be part of nbn is to be part of something bigger. There is so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We are continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for three years running, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing [email protected] or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.

Where to from here?

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

Please note that this role is 12 months fixed-term Opportunity and applications for this role will close at midnight on Friday,16th of May 2025

To be eligible for this role, you must have full working rights in Australia.