Process Re‑engineering Business Analyst

About us:

At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.

We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow

We are seeking a Process Re‑engineering Business Analyst to join a Process Excellence team working within a technology‑led environment. This role is responsible for analysing existing business processes and designing improved future‑state processes that support technology delivery and business outcomes.

The role sits at the intersection of process improvement and IT change, supporting initiatives where process redesign is required to enable or optimise technology solutions. You will collaborate with business and technology stakeholders to understand how work is currently performed, identify improvement opportunities, and help shape practical, scalable process designs.

This role will suit a Business Analyst with proven process improvement experience who is comfortable working across IT teams and delivery environments, and who brings a pragmatic, collaborative approach to their work.

• Demonstrated experience as a Business Analyst or Process Analyst with a focus on process redesign, optimisation, or continuous improvement.
• Experience working on technology or IT‑related initiatives, with an understanding of systems delivery and how processes align to technology outcomes.
• Strong experience mapping and analysing end‑to‑end business processes and designing future‑state process models.
• Hands‑on experience using process modelling tools or notations (e.g. Signavio, BPMN or similar).
• Proven ability to engage and collaborate effectively with both business and technical stakeholders.
• Experience supporting process change within Agile, hybrid or structured delivery environments.
• Background in complex enterprise environments (e.g. telecommunications or technology‑driven organisations) is beneficial but not essential.
• A grounded, practical working style with strong communication skills and a team‑oriented mindset.

Why join us: 

NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.

NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.

At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply. 

Agencies:

We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.

Work rights and background checks: 

To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks