Product Analyst

• Great opportunity within our Group Technology Team
• Opportunity to innovate and drive change through technology
• Fix Term Contract, full-time role – with a hybrid model of WFH and at our Mascot Campus

The Product Analyst role supports the Airport Technology squad, working with business partners, wider technology domains and external parties to act as a conduit between the business & technology. This role is accountable for the maintenance of existing systems and the development of new systems to enable the business to achieve their objectives & strategic outcomes.

The Product Analyst works closely with stakeholders influence product decisions, support delivery, and assist with the application BAU processes. This role governs service partners to ensure product features are delivered to commitments, meets business requirements and service levels. The Product Analyst has a customer-centric mindset with a drive for continuous improvement and innovation.

You’ll have:

• 3+ years’ experience in the areas of Business or Systems Analysis, Product or IT Support or related disciplines.
• Demonstrated experience with Operational platforms as well as collaborating with managed service providers.
• Proven track record of operating in IT Delivery environments from concept to BAU.
• Experience managing the application run (BAU platform stability, issue triage, coordination of fixes).
• Understanding and use of modern delivery frameworks and their methodologies, including Scrum, Kanban, lean, design thinking, human-centred design, multivariate testing, continuous improvement, test automation and others
• Proven ability to apply analytical and critical thinking skills to solve, and lead the solving of, strategic problems
• Experience in working with data sets to deduce accurate insights
• Demonstrated ability to partner, coach, and collaborate with cross-functional teams to integrate new technologies
• Change, incident and vendor management experience
• Experience in Operations and / or working in ongoing product lifecycle
• Demonstrated technical expertise and the ability to apply technical knowledge and practical experience to real‑world situations.
• Stays up to date with regulatory and other change in the technical area, and understands how they apply to Qantas
• Previous aviation or travel & transportation industry experience

Why Qantas? 

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.  

The Qantas employee benefits program offers amazing benefits that extend well beyond travel:

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. 

Applications will close by 27th January 2026.

Qantas is an Equal Opportunity Employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander – and people from every other kind of background – to apply. We are committed to creating an inclusive workplace. Talk to us about how this job could be flexible for you.