The Product & Application Expert serves as a technical advisor, supports service operations, and drives technical competence development for field service teams, enhancing safety and performance across service centers.
About Us
At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.
As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems. Making the world a better place. Every day.
Employee Benefits
- 25 days annual leave
- Life Insurance
- Access to EAP services
- Hybrid work
Roles & Responsibilities
Technical advisor
- Drive safety culture by providing support and advice to the organization – drive immediate action and communication when safety concerns on an Alfa Laval machine - prepare safety notices to communicate to customers if required
- Overall Technical Advisor to support the Service Center and Field Service teams
- Support for complex quotes & projects in Service Centre or Field Service
- Support performance improvement and competitiveness by sharing best practices between service centers and field service teams
- Be the point of contact for central teams (BU) : technical / products / applications – drive communication to the local organization when required and feedback to the central teams to support product development
- Technical advisor for claims & troubleshooting for complex issues at customer sites
- Support complex commissioning and customer processes optimization
- Visit customers whenever required to support them with their equipment
Competence development
- Drive the technical competence development plan for the Service Operations team (including but not limited to ALSOC)
- Train the team on specific technical skills according to plan and your own competences (ALSOC / Applications / Commissioning /…) – Coordinate trainings from central experts or other sales companies' experts if required
- Assess FSE and SCT on hands on tasks on site – provide guidance and additional training if required
- Support Development of other senior FSE to become Assessors
Service Operations
- As a permanent member of the Service Operations Management Team for Oceania, provide inputs to define future priorities for: training, investments, performance improvement, customer requirements.
- Be part of strategic planning and decision for service operations plan
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