Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Xylem’s focus is to be the leading global provider of efficient and sustainable water technologies. We listen, learn, and adapt to local environments, working in partnership with our customers and communities to 'Solve Water’.
Xylem is looking for a Product & Applications Engineer at either our Brisbane, Melbourne or our Parramatta location. The role supports and enables our operational and service delivery focus, to optimise customer experience in line our with our Xylem Brand values. The objective of the role is to optimise and improve pre-sales, orders, deliveries and after sales service to Xylem customers, through provision of product training, process optimisation and support to the sales team and their customers.
The role:
- To be the Subject Matter Expert for your products and applications.
- Responsible for product and application system selection to meet customer requirements.
- Provides direct technical advice and support to customers or internal stakeholders on range of Xylem products.
- Assist with enquires, quotes, order taking and providing delivery support.
- Responsible for development of specific technical knowledge and expertise in a function, area or region.
- Collaborate across functions to deliver the customer experience outcome required to deliver customer satisfaction.
- Identify opportunities to improve ways of working to increase efficiency and effectiveness of tools, knowledge, and expertise in the business and to increase value to the customer.
About you:
- Bachelor’s degree in engineering
- Prior experience as Product Engineer or Application Engineer
- Water industry experience/technical knowledge is highly desirable.
- Demonstrated commitment to customer service and excellent problem-solving skills
- Excellent interpersonal skills with the ability to successfully communicate with customers.
Benefits
- Training and Career Development
- Company Bonus Program
- Subsidised Health Insurance for you and your immediate family
- Gym Membership discounts and other wellbeing benefits
- Company funded Income Protection.
- Opportunity to make a difference and become part of Xylems volunteer program “Watermark”.
Apply Now to become part of a loyal, hardworking team and join us on our journey to solve water!
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
