Product & Customer Marketing Lead

EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals.

With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com.

About the role

Timely and SalonBiz serve over 24,000 customers in 100 countries and are on a mission to build the leading platform for beauty professionals. Together we make up EverWell, an EverCommerce vertical. We offer SaaS solutions to a variety of customer sizes and types within the beauty industry, and we’ve got big goals and are ready to achieve them. 

This is where you come in! 👋 

We’re looking for a Product & Customer Marketing Lead to lead a team of 5 and drive the global product & customer marketing strategies for both Timely and SalonBiz. As part of the EverWell team, you'll oversee strategy across regions, ensuring that our value propositions resonate with wellness professionals and achieve high levels of engagement and adoption.
This is a high-impact, strategic role that will have a direct influence on our brand's growth, customer engagement, and overall business performance. You’ll lead a passionate team, collaborate with cross-functional leaders, and drive product positioning, messaging, and launches that elevate our presence in key markets like the UK, Australia, and the US.
You’ll focus on strategy, leadership in a highly dynamic and changing environments, influencing, communications and insights.

What you'll bring

• 10+ years experience with at least 5 years in a senior marketing/product marketing roles, ideally from the SaaS or Fintech spaces

• A get stuff done attitude

• Proven track record building strong product propositions with high engagement, working on packaging and pricing strategies and collaborating with product teams to deliver cohesive experiences

• Considerable experience influencing cross-functional stakeholders at the senior leadership level

• Well rounded knowledge and experience across all marketing disciplines, experience building high performance teams

• A leader with both creative and analytical capabilities including: market research, data analysis, understanding of different business disciplines connect to drive commercial outcomes

• Adaptable and can deal with ambiguity and changing/growing priorities, with an eye for prioritisation

• Experience targeting multiple segments, and comfortable with forecasting and attribution across campaigns and initiatives

• Proficient in cloud tools and working in a remote first environment

• Outstanding communication (written and verbal) and interpersonal abilities

• Bachelor's degree in marketing or a similar discipline

Why join us? 

At EverCommerce, we lead with inclusion and use our values to inform our decisions. We succeed together and celebrate the things that make us unique. We’re big believers in work-life balance and offer additional annual leave so you can fully switch off and relax throughout the year. 

We trust our team to work where they are the most productive. You’ll have the flexibility to work from home or the office. We have office space in Auckland, Wellington, and Dunedin and provide a high-spec home office set up. 

We set a high bar and support our team to innovate and focus on continuous growth. You’ll enjoy a professional development budget to fuel your growth, and an annual wellness allowance to fund the things that support your wellbeing.

• This role is full time, permanent and can be based anywhere in Australia or New Zealand.

• You must be legally entitled to work in Australia or New Zealand.

• Applications close when we find the right person! 

Let us know any considerations which would enable your experience in our recruitment process to be more inclusive, such as non-traditional application formats, closed captions during video interviews, or accommodations for learning differences. 

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!