Product Delivery Automation Manager

Lendi Group is a market-leading digital platform business focused on transforming the home loan industry. It operates the country’s #1 retail mortgage broker – the iconic Aussie Home Loans franchise – and the Australia’s #1 digital mortgage brand, Lendi.

Together, with its national network of 1,300 brokers and 230 retail stores, the Lendi Group brands give all Australians the power of choice, and confidence, in one of life’s biggest financial decisions.

Building on this market-leading foundation, Lendi Groups vision is to be the undisputed place for Australians to buy and own property through our new Aussie Homes propositions.

Lendi Group’s loan book is more than $100b and it was named Australia’s Aggregator of the Year for 2024

Diversity, Equality, and Inclusion are fundamental to the success of Lendi Group. We’re passionate about fostering an environment where our team members feel valued and supported and we celebrate everyone’s unique identity.

To learn more about life at Lendi Group check out our blog: https://www.lendi.com.au/inspire/category/life-at-lendi/

About the role:

As a Product Delivery Automation Manager, you will play a pivotal role in refining our product delivery & operational processes by integrating automation solutions. Keeping up to date with the best of breed industry trends and advancements in agile methodologies and project management will be crucial as you contribute to the continuous improvement of our Ways of Working. Your responsibilities will involve supporting teams in the successful execution of projects while championing Agile principles and facilitating Scrum methodologies. The ideal candidate will demonstrate exceptional leadership qualities, possess a sound grasp of project management techniques, and have a proven track record of leading cross functional teams towards delivery outcomes.

Hybrid Setup - 3 days WFH / 2 days on-site.

Delivery Management:
* Create and maintain Group and Division delivery plans, including timelines and tasks within our enterprise toolset (Atlassian suite)
* Monitor and track delivery progress, identifying and addressing potential risks and issues.
* Maintain open communication with cross-functional teams and stakeholders to provide regular status updates.
Automation Strategy:
* Develop and implement strategies for automating delivery processes using the Atlassian suite, inhouse technologies such as Vectorium, external products such as Zapier, and tools such as Slack or other third-party integrations.
Process Analysis and Improvement:
* Take an automation-first approach, analysing existing business processes and workflows to identify opportunities for optimisation and automation across all relevant platforms.
Tooling:
* Lead the design, administration, maintenance, and support of the Atlassian cloud suite of products including Jira Software, Confluence, Advanced Roadmaps, and marketplace add-on products such as EazyBI, as well as inhouse and external automation platforms, to drive automation and improve business efficiencies and processes.
Integration Management:
* Integrate Jira and other core systems with inhouse technologies (e.g., Vectorium), external automation platforms (e.g., Zapier), and other tools used within the organisation's software development ecosystem and collaboration platforms.
Governance and Compliance:
* Ensure that Jira and related automation platform usage complies with organisational policies, and best practices for data security, privacy, and governance.
Training and Documentation:
* Provide training and support to Jira and automation platform users across the organisation, including creating documentation, conducting workshops, and answering user questions.
Scrum Master Responsibilities:
* Facilitate Agile ceremonies such as Scrum of Scrums, Steering Committees, Daily Stand-ups, Sprint Reviews, and Retrospectives.
* Coach and mentor Scrum Teams on Agile principles and JIRA usage, helping them embrace and implement Scrum practices effectively.
* Promote continuous improvement within teams, encouraging them to adapt their processes for optimal efficiency and quality.
Team Leadership:
* Lead, motivate, and inspire cross-functional teams to achieve their goals and deliver high-quality results.
* Foster a growth mindset and a culture of collaboration, innovation, and accountability within the team.
* Provide guidance and mentorship to team members, encouraging their professional growth and development.
Stakeholder Engagement:
* Build and maintain strong relationships with stakeholders, understanding their needs and expectations.
* Ensure effective communication between the team and stakeholders, addressing any concerns or inquiries in a timely manner.
Metrics and Reporting:
* Define and track key performance metrics, ensuring transparency and visibility into delivery progress and team performance.
* Provide regular status updates and performance reports to senior management and stakeholders.

Required:
* 3+ years of experience as a Delivery Manager, Project Manager, or similar role.
* Proven experience in Agile methodologies and Scrum framework.
* Certified Scrum Master (CSM) certification or equivalent is required.
* Excellent communication, leadership, and interpersonal skills.
* Strong analytical and problem-solving abilities.
* Must have the ability to adapt to changing priorities and work in a fast-paced environment.
* Experience in coaching and mentoring teams for improved Agile adoption.
* Highly proficient in the use of Jira and Advanced roadmaps.
* Experience in design and management of Jira Automation workflows
* A demonstrated capability to build, develop and navigate relationships both inside and outside of the team - including with senior stakeholders. 
 

Preferred:
* Relevant ITIL certification

Lendi Group teams operate across Australia and the Philippines. We’re committed to creating a new era of seamless connection in property finance by changing the way Australians experience property lending, for good.

A few of the benefits that our people rave about include:

• A vibrant, relaxed, yet professional culture
• Holistic wellbeing programs offering 24/7 support, including medical, mental health, and financial wellbeing services to enable our workforce to thrive at home and work
• Generous Paid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers
• An additional week’s Loyalty Leave each year after reaching 3 years of service
• Wellness initiatives with a strong focus on psychological safety
• Social groups such as our industry-leading Women in Technology group.

Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group to attract, engage and evolve the right talent and build best-in-class products.

Feeling like you don’t meet all the skills listed? That’s ok; we are always on the lookout for different skills, experience, and qualities and so we’d still like to hear from you.

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