Product Governance Officer

Product Governance Officer

• Location: Sydney or Melbourne

• Type: Permanent, full time

• Hybrid role, Happy to talk flexible working

The opportunity

We are seeking someone with a general insurance product background with an understanding of Design and Distribution Obligations to join our Product Governance team. This person is curious, self-driven and passionate about advocating for better customer outcomes. In this role you will review, provide insights and recommendations to product managers for each of our retail products.  

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

In this role, you will:

• Collect and validate data – source customer outcome data (claims, complaints, feedback, metrics etc), regulatory, customer advocacy and competitor environment themes.

• Interpret data and evaluate product – Assess whether product outcomes demonstrate value and confirm that products are being sold to the intended customer segments.

• Identify solution-based outcomes– Propose recommendations with tangible actions to improve customer outcomes, including categorisation of urgency.

• Write report and deliver – Prepare and deliver comprehensive customer outcomes reports to the responsible Product Manager.

• Track and monitor – Follow up on post-review actions and recommendations, ensuring clear visibility.

About you

To be successful in this role, you will have:

• Ability to act as a strong advocate for customers, with the conviction to stand behind insights and recommendations that support good customer outcomes.

• A strong sense of curiosity to interpret data (quantitative and qualitative)

• Understanding of the Design and Distribution obligations

• Knowledge of financial retail product lifecycles, design, distribution strategies and monitoring of effectiveness

• Ability to critically assess translate data into actionable recommendations

• Clear written and verbal communication skills to present findings to key stakeholders.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Life Leave, supporting the life events we all experience, leaving your annual leave for rest
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super
• A range of discounts on insurance products, car hire, hotels, goods and services

To learn more about benefits of working with us, click here. 

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
• Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

APPLY NOW and let’s make it happen! 

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it.

Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected]

Skills:

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.