Product Manager, Search and AI Quality

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Responsibilities
As a Product Manager, you will play a critical role in shaping the future of AI-driven knowledge systems at Atlassian. Your work will focus on building scalable, innovative solutions that enhance personalization, improve user engagement, and drive adoption across our suite of products. You will collaborate with cross-functional teams to deliver impactful AI-powered features that solve complex problems and elevate the user experience. Key responsibilities include:

1. Strategic Vision and Execution:
   
   • Define and execute the product vision and roadmap for AI knowledge systems, aligning with organizational goals and user needs.
   • Partner with engineering teams to integrate AI adoption goals into the roadmap, ensuring alignment with technical capabilities and business objectives.
   • Monitor and evaluate the success of AI-driven features using data-driven metrics and user feedback.
2. Knowledge System Development:
   
   • Lead initiatives to build and enhance foundational knowledge systems, such as knowledge graphs and data stores, to power downstream products like search, chat, and agent experiences.
   • Drive improvements in entity understanding and recommendation systems across search, chat, and feed scenarios.
   • Leverage insights from collaborative graphs and data analytics to enhance personalization and context-aware capabilities.
3. Cross-functional Collaboration:
   
   • Partner with engineering, data science, product, and design teams to identify opportunities and implement improvements in AI quality.
   • Identify opportunities for third-party integrations to expand the capabilities of knowledge systems.
4. Customer-Centric Approach:
   
   • Develop deep customer insights to pinpoint gaps in quality, proactively addressing issues to enhance user satisfaction and engagement.
   • Regularly interact with users and internal stakeholders to validate quality enhancements and prioritize feature improvements.
5. Communication and Storytelling:
   
   • Create compelling narratives and communicate progress effectively to customers, stakeholders, and the broader community, highlighting Atlassian's advancements in search relevance and quality.

Qualifications
To succeed in this role, you should bring a combination of technical expertise, strategic thinking, and execution skills. Key qualifications include:

• 3+ years of product management experience, with a focus on AI, machine learning, or knowledge systems
• Some experience in ads, feeds, search or recommendation products.
• Proven track record of delivering impactful AI-driven features and managing cross-functional teams.
• Strong understanding of AI technologies, including knowledge graphs, recommendation engines, and machine learning models.
• Ability to translate complex challenges into actionable strategies and deliver measurable results.
• Strong analytical skills with a metrics-driven approach to decision-making.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.
• Experience influencing without authority and leading cross-functional initiatives.
• Bachelor's or Master's degree in Computer Science, Data Science, or a related field preferred.

Compensation
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $142,200 - $185,650
Zone B: $128,700 - $168,025
Zone C: $118,800 - $155,100
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .