The Product Manager handles technical support, sales strategy, training, product information, and process improvement for pneumatic systems.
General Summary:
Responsible to technically support organization in the promotion of a product group. Works with staff and management on product training, technical support, new product review and recommendations on services.
What You Will Do (Essential Job Functions):
Product Strategy & Planning
- Plans strategy for sales of, and provides technical knowledge/training for, assigned products and/or product groups
- Assists management in development of long/short-term business plan and preparing sales forecasts and plans
- Introduction of new technologies
- Identifies key competitors/competitive products and provides feedback to Account Managers and Sales Management
- Responsible for providing product information support on assigned product groups
- Provides training at all levels for product expertise
- Responsible for field applications, system designs and customer product developments/enhancements
- Works with technical representatives, distributors, marketing and product teams adapting products to customer needs
- Documents and provides detailed customer proposals
- Searches and develops new customer targets to achieve sales growth objectives
- Makes joint sales calls with Account Managers
- Responsible for customer concern and non-conforming material processes
- Promotes positive Supplier relationships
- Works with Supplier Management Team in development of supplier and distributor contracts
- Responsible for making inventory recommendations
- Manages special supplier programs and rebate selling levels
- Creates and drives sales promotions
- Assists Retail Service group with strategies and programs
- Provides timely reports summarizing findings on a given product or project
- Enhances profit through continuous productivity, throughput, customer service, quality and cost reduction
- Responsible for process improvement recommendations
- Assists with Marketing material creation
- Participates in and coordinates product line specific trade shows and open house activities
- Champions and presents at Exotic University as assigned
- Participates in corporate on-boarding and orientation programs
- Performs other duties as assigned or requested
- Bachelor’s degree in related area of responsibility (may substitute three (3) years of sales-related work experience)
- Three (3) years of experience in sales-related role– technical and industry specific preferred
- Previous experience working on a computer--CRM experience preferred
- Ability to be available for 24-hour customer support
- Valid driver's license
- Ability to maintain a vehicle that seats four adults comfortably as well as meeting Exotic standards for cleanliness, safety and insurance compliance
Working Conditions:
- Normal business office and industrial environment with regular (up to 100% of work time) exposure to noise, dust, office equipment, machinery, equipment and supplies
Exotic Automation & Supply maintains a drug-free workplace, including testing for marijuana.
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