Product Manager (SaaS) (6 Month Contract)

So you might ask, who's CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.

As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections.

We were established in 2010 and most recently were named as one of AFR's Top 10 Best Places to Work as well as certified by Great Place to Work consecutively across 2022 and 2023.

We saw significant growth in 2024 and that's not about to change. We are on track to break records in 2025, scaling at pace, making this the perfect time to join CreditorWatch.

✅ Empower Australian businesses to trade confidently with their customers.

🏆 We aim to be number one in our industry by delivering unique data insights and innovative products.

We are hiring a Product Manager to join on a 6 month contract to work closely with our Group Product Manager to help define and drive the delivery of the product strategy and roadmap that ultimately meet user acquisition and engagement targets.  You'll be at the crossroad of User needs, Business needs and Technology needs and will help choose the right direction for the product maximising revenue and user engagement.

This role reports directly to the Group Product Manager and is a full-time opportunity offering hybrid working conditions out of our Sydney CBD Office.

Some of your responsibilities include and are not limited to:

• Be a central point of contact, and manager of key company products, working with internal stakeholders, designers, developers, and end users to discover and plan the strategy, roadmap and execution.
• Facilitating projects from their initial research and discovery phase, to create actionable roadmaps for short term delivery, medium term planning and long-term vision.
• Working with the Design and Development teams to produce great user experiences for new and existing products that sit under your own domain.
• Communicating with internal and external stakeholders to balance user and business needs.
• Planning and executing the Go to Market in collaboration with Marketing, Sales and Customer Experience.
• Collaborate with other project managers, to ensure alignment with the long term goals of the products and short term requirements from other product teams.
• Understand who our clients are and work to build solutions that best serve their needs.

• Experience building and growing SaaS products from ideation, to launch, to monitoring their success in the market day to day.
• Strong communication skills to focus team members across engineering, marketing, and design to achieve successful team outcomes. This includes the ability to relay complex concepts simply to ensure goals and benefits are clear.
• Results driven: you have a firm focus on user value with a pragmatic attitude to incorporating commercial goals as part of each product release.
• Proven ability to lead delivery teams - drive the day-to-day delivery process, including clearing blockers, and ensuring backlog items are prioritised, developed and released on time while meeting defined product outcomes.
• Demonstrated acumen for synthesising market and customer insights into winning product visions and concepts.
• Continuous improvement mentality in all aspects; including product processes, ceremonies, and personal development.
• Love of data (both qualitative and quantitative) and turning insights into actions that drive conversion, engagement, and usage.

🏃🏽‍♀️ Keep Active – All employees get a Fitness First Platinum gym membership.

☕️ Daily Fuel – Barista-made coffee, breakfast, snacks, lunches and drinks on us – we got you!

📲 Phone Credits - We pay you $50 per month to put towards your plans - how good.

❤️‍🩹 Wellness Days – Receive an additional day off each month. Whether you’re pursuing physical activities, cultivating your mental wellbeing or supporting your community… this is your time to switch off from work.

💆🏽‍♂️ Monthly Massages – We offer monthly in-house massages to soothe those sore spots and tight knots. Poor posture? Stressful week? We get it.

💰 Bonus Shares – We offer our dedicated employees’ performance-based bonuses. Our employees are also permitted to gain access to our bespoke Employee Share Scheme, giving you the rare opportunity to invest in a growing technology company.

🤩 Fun Activities – We love escaping the workplace to do fun stuff. Whether its pasta-making, sailing classes, touch footy, winery tours, go karting or relaxing on the company boat (yeah… we own a boat) – these monthly team building activities will keep you feeling valued and connected.

👩🏻‍⚖️ Legal Services – Our employees get access to free legal services – from conveyancing and property advice to legal assistance around wills, trusts, powers of attorney and more. We make life easier for you, saving you time, money and unnecessary headaches.

⚡️ The 1%’ers add up – Our commitment to going that one step further sets us apart, as we believe that small efforts or improvements in any aspect of our work collectively lead to significant success.

👊🏼 We are dependable and trustworthy – Our clients are everything to us and we are passionate about maintaining and delivering reliable and trusted services to them.

📈 We are committed to growth – Our success comes from our ability to grow and adapt; both collectively and individually. We set the bar high to ensure we continue to innovate and exceed expectations. We are dedicated to the development of our business and our people.

🫶🏾 Our people make the difference – Just as we help small businesses think big, we help our employees achieve their aspirations. We provide our people with challenges and opportunities, supporting them to live their best lives.

Recruitment Process – We like to keep it simple!

1. Phone Screening – A deep dive into the company, role and experience required, including a thorough review of your match to the role – let’s get to know each other and ensure the opportunity is a match!
2. Hiring Manager Meeting – This is an opportunity to showcase why your background and skill set aligns to the role and ask questions – be as curious as you want!
3. Functional Meeting – Let’s get technical. Here you’ll be set up with a take home case-challenge that is designed to look into the way you think and approach certain situations.
4. Values Meeting – We’d love to hear why CreditorWatch and see how you’d fit into our world.

We offer a fantastic culture with open communication and rewards and recognition that include probation celebrations, all-staff birthday and service anniversary celebrations.

We are an equal opportunity employer and committed to excellence through diversity. We do not discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.