Product Manager

Who is Hapana?

Hapana is disrupting the market in leading a software solution in the fitness industry that helps gyms, fitness studios, and franchises unlock growth and efficiency. We have revolutionised the operations of multisite boutique businesses like F45, Gold’s Gym, BFT, STRONG Pilates, Vaura, KX Pilates, and more. Our all-in-one platform uses automated lead nurturing, captivating member experiences, multi-layered reporting, and advanced day-to-day operational controls to assist in growing member communities, expanding location footprints, and boosting revenue.

We're committed to fostering growth for our teams and clients through innovation and teamwork. Our business prides itself on its fast growth and dynamic industry, so we require humans with a vision to work with our small but mighty team.  As a global company, we rely on open communication and people speaking up. Bring ideas, passion, and creativity to the role, and you’ll fit right in.

Job Summary

As a Product Manager, you will be responsible for partnering with engineering and the senior leadership team to deliver on our mission. You will work with the Product leadership team to define a product strategy with your cross-functional counterparts to deliver on goals. The Product Manager will align the product vision, gather and prioritise customer requirements, create detailed product roadmaps, and ensure successful product delivery. They will also analyse market trends and competition to inform product development strategies and ensure the product's long-term success.

You are passionate about the details and enjoy tackling challenging problems, embracing iterative plans to achieve results. You appreciate simple solutions and confidently take ownership of your work. With a history of building great things, you thrive in team environments and constantly seek to enhance capabilities and processes. You find fulfilment in elevating performance through demonstrated team success.

Key Responsibilities

• Collaborate with the engineering team to achieve and fulfil business objectives
• Continually monitor and optimise the performance of Hapana products.
• Collaborate with engineering leadership and the Director of Product to ensure that the product scales effectively, handles performance issues, and meets the demands of users.
• Complete business scope documents and define user personas for individual products. This includes writing stories in jira in preparation for technical scope 
• Advocate for impactful changes and future strategies to help achieve our goals.
• Balance short-term progress with long-term objectives.
• Establish strong relationships with Customer Success, Engineering, Product, and the Senior Leadership Team.
• Determine users' needs, create technical documentation, and organise supporting content for products.
• Study product samples and collaborate with product designers and developers.
• Act as the escalation point for client issues, communicating through the customer support team, requiring product change resolution (excluding standard problem escalation process).
• Interact with key suppliers and partners. This includes understanding API use cases. 
• Participate in standups, and manage the job boards with the scrum master (where available) 

Qualifications & Requirements

• Over 3 years of experience in product management within consumer web or SaaS products.
• Proven API/Integration experience.
• Comfortable in reading API documentation and diving into technical details.
• Has hands-on experience building integrations.
• Experience in developing products using quantitative data.
• Currently operates in an Agile environment, delivering incremental value.
• A proven track record of advocating for and supporting the team.
• Experience in designing aesthetically pleasing products
• Experience collaborating with various functions in an organisation, including engineering, customer success, and UX
• Strong desire to tackle new challenges and positively impact users' lives.
• Experience in the fitness industry is highly advantageous
• Bachelor’s degree in business, computer science, or a technical field, or an equivalent combination of education, training, or work experience.
• Product Owner certification from Scrum.org, ScrumAlliance.org, or PragmaticMarketing.com.

• Be part of an innovative team transforming the fitness and wellness space.
• A culture that lives our values building trust, daring to be the best and supporting each other
• Opportunities to make a lasting impact and grow your career in a dynamic, global organisation.
• Competitive salary, benefits, wellness perks including fitness initiatives and work-life balance policies.

If you have the experience, happy to wear multiple hats we want to hear from you.  We thank you in advance for taking the time to apply, please note that only shortlisted candidates will be contacted for an interview. No recruitment agencies please.