The Product Marketing Manager will enhance the onboarding experience at Xero, create strategies to improve customer engagement, and collaborate with teams to drive product success.
Our Purpose
At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.
How you’ll make an impact:
As a Product Marketing Manager for Signup and Onboarding, you will play a pivotal role in guiding small businesses through their most critical moments with Xero: when they are trying out and using the platform for the first time. We are looking for a great candidate who is customer-focused, experienced with onboarding, product-led-growth (PLG) or lifecycle marketing motions, and able to stakeholders to achieve meaningful results.
This is an exciting new opportunity to own Xero’s first moments of truth, and to help small businesses get the most out of Xero as quickly as possible. By gaining a deep understanding of onboarding business’ customer journeys, you will craft unique messaging, refine our signup and onboarding go-to-market strategy, plan product releases, and influence how we merchandise our products to make sure that the customer picks the product that’s best for them.
What you'll do:
- Drive quantitative and qualitative research into small business’ onboarding experience in Xero to inform positioning, go-to-market strategy, and product planning
- Work with product and GTM teams to identify opportunities in the signup and first 90 days of a new customer’s experience, and develop holistic strategies to address them
- Identify and work cross-functionally to implement new merchandising opportunities pre-sign up, with the goal of improving customer acquisition, retention, and revenue metrics
- Develop and maintain customer-centric value propositions and ready to use messaging for target customers
- Identify most compelling evidence to back up CVPs Bring CVPs to life by creating internal messaging frameworks
- Organise go-to-market plans for Xero onboarding experience globally, including launch strategies, onboarding experiments, adoption and lifecycle initiatives, and product releases
- Collaborate closely with regional and channel partners to ensure successful deployment
- Influence complex GTM work streams, building rapport with stakeholders across functions to gain buy-in and prioritise objectives
- Proactively identify opportunities to grow adoption by actively staying across research, performance analytics, and feedback from market-facing teams
- Act as a small business onboarding specialist globally, enabling internal teams to leverage it as a powerful channel for customer engagement and revenue growth
- Partner closely with product management to construct and execute tests that will inform enhancements to small businesses’ onboarding experience.
What you'll bring with you:
- 3+ years in product marketing or related roles
- Experience working across timezones and functions
- Experience with PLG, lifecycle, onboarding, or merchandising strategies
- Experience leveraging in-product communication tools like Intercom or Pendo to drive business outcomes
- Experience in applying product marketing best practices and frameworks
- Ability to craft compelling messaging that connects and converts target customers
- Ability to work independently, thrive in fast-paced environments and manage ambiguity
- Business acumen and a data-driven approach to decision-making
- Excellent verbal and written communication skills
- Proactive mindset with a “roll-up-your-sleeves” attitude
Why Xero?
Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance, life insurance, and income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.
Top Skills
Intercom
Pendo
Xero Sydney, New South Wales, AUS Office
Our office is in the heart of the Sydney CBD with views of the Sydney Harbour Bridge. We're just over by Wynyard Park so it's easy to get to.
Similar Jobs at Xero
Cloud • Fintech • Information Technology • Machine Learning • Software
As a Senior Product Marketing Manager at Xero, you will strategize product marketing initiatives, collaborate with departments, analyze market data, and develop customer value propositions to enhance product adoption.
Cloud • Fintech • Information Technology • Machine Learning • Software
As a Lead Engineer at Xero, you'll guide product teams in technical decision-making, foster engineering excellence, and support team delivery and mentoring.
Top Skills:
.NetAWSC#Ci/CdDockerKubernetesReactTypescript
Cloud • Fintech • Information Technology • Machine Learning • Software
Lead incident management processes, provide leadership during outages, develop frameworks for reliability, and enhance SRE culture and practices.
Top Skills:
AWSBgpDnssecIpsecPythonSsl/TlsTcp/Ip
What you need to know about the Sydney Tech Scene
From opera to comedy shows, the Sydney Opera House hosts more than 1,600 performances a year, yet its entertainment sector isn't the only one taking center stage. The city's tech sector has earned a reputation as one of the fastest-growing in the region. More specifically, its IT sector stands out as the country's third-largest, growing at twice the rate of overall employment in the past decade as businesses continue to digitize their operations to stay competitive.
