Product Operations Associate (Settlements)

For a winning team that is evolving.  Forward with Cuscal. 

At Cuscal, you’ll find a strong, successful company that’s reimagining the future. And our team is right there at the heart of it all. Here, you’ll deliver and support interesting, ground-breaking projects that have real impact - on Australia’s financial services sector and the millions of customers it serves. You’ll innovate alongside skilled, smart, connected teams and you’ll build an impressive, fulfilling career that continues to grow.

As the largest independent payment solution providers, we’ve set the standard for over 50 years. Now, we’re preparing to pioneer the next 50. 
 
We are looking for a Product Operations Associate to join our Shared Services team.  

Our Product Operations team is pivotal in shaping Cuscal’s ability to scale efficiently and pioneer the way Cuscal will utilise AI and other automation technologies to drive improved processes and outcomes across all payment Operations including Settlements, Disputes & Chargebacks, Card Production & Delivery

Product Operations Associates are responsible for managing day to day operations for Settlements with our clients and Core Banking Services. Settlements Officers work across all payment types to ensure daily work is actioned within cut-off times and meeting the requirements of our clients and other financial institutions. The key responsibilities of the role are:  

• Handle the settlement and reporting across all payment types (Visa, MasterCard, Bpay etc)  

• Build relationships and liaise with internal stakeholders, clients, other Financial Institutions, Vendors and Scheme. 

• Action and respond to client service requests and other internal requests in a timely, accurate manner to meet SLAs.  

• Identify and escalate issues and concerns, client complaints, service failures, supplier failures or non-compliance to Cuscal policy. 

• Contribute towards quality assurance policy and continuous improvement in the Team.  

• Project related duties as required such as onboarding of Clients, implementation of new initiatives and scheme mandates. 

• Ensure that both internal and external SLAs are maintained and that all parties are advised in a timely manner of any delays that may occur.  

• Ensure a zero-settlement error risk is achieved and maintain high levels of continuous improvement of partnership with all clients. 

About You: 

• High level of accuracy, numeracy, and attention to detail. 

• High level of enthusiasm and a willingness to learn.  

• Ability to follow procedures to meet deadlines throughout the day Advanced excel skills desirable 

• Strong technology experience and ability to master multiple systems and applications.  

Join us at the forefront of payments 
   
Why Cuscal? 
We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits. 
 
Next Step 
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of the payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 
     
Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address.