Product Owner - Claims

• Join us in shaping the future of the insurance industry, driven by innovation and a 150-year legacy of protecting people
• Thrive in a workplace where we tackle challenges together, solve problems, and celebrate each other’s successes 
• Work alongside diverse, passionate colleagues and leaders who inspire, support, and value your contributions

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Dai-ichi Life, we're driven by big ambitions and empower to create better products and services. 

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities. 

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance. 

So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer. 

As a Product Owner, you are helping to evolve our products and bring to market new features. The Product Owner is a key member of the delivery team primarily responsible for guiding concepts through development to launch. This role works closely with a multi-disciplinary team that includes Product Management, Design, QA, Development and the Development Manager.

This role represents business stakeholders to elicit, understand, analyse, document, refine, prioritise and communicate business needs, so that delivery teams can build effective solutions. This requires a detailed understanding of customer needs, as well as business vision and strategy, to prioritise investment, business value and delivery.

This position serves as the day-to-day decision maker and provides continual business guidance for the execution team. The Product Owner is responsible for prioritising the execution team's work so that it aligns with the sponsor's strategies. The candidate will work with the business and IT delivery teams to identify and mitigate risks to include business operational risks, escalate issues and develop and recommend appropriate solutions

In this role you will:

• Be accountable for maximizing the value of the work done by the POD team
• Be responsible for managing the Team Backlog
• Own and participate in POD Scrum ceremonies such as backlog grooming, stand-ups and sprint planning in cooperation with the Development Manager
• Partner with Product Managers to ensure prioritisation supports product strategy, market needs, and overall company vision
• Support beta tests and product launches
• Manage select vendor relationships, acting as a liaison for Customer Success.
• Preparation and active participation in Pl Planning, including a thorough understanding of business/PI priorities so this can dictate the team backlog priorities
• Own the Product Roadmap development and influencing key stakeholders for buy-in on business priorities

• At least three (3-5) years’ experience as a Product Owner or comparable role, working with Agile Delivery Teams, utilising Agile / Scrum / Kanban delivering innovative products and continuous improvements to customers.
• Solid experience implementing CI/CD practices in delivery teams, including automated build, testing (functional and non-functional)
• Previous experience leading 1 – 8 people in high-impact delivery teams
• Demonstrated ability to be flexible, adaptive and resilient in a fast-changing environment.
• Excellent knowledge of and experience in the application of agile and lean practices
• Experience in managing multiple deliveries concurrently
• Ability to effectively facilitate meetings to obtain commitment & resolve issues
• Life insurance and/or Investment/Superannuation Platforms experience preferred
• Experience in digital platform development – including implementing modern UI/UX frameworks
• Strong experience in product development using an Agile approach

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:  

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index  
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change  
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan. 
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.  
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you. 

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.   

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.  

#LI-Hybrid   

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.