At ING Australia, we believe that your individuality is what makes you stand out from the crowd. That's why we offer a career that's as unique as you are. With a global scale, inclusive culture, and cutting-edge technology at your fingertips, you'll have everything you need to become the best version of yourself.
We’re on a hunt for an experienced Product Owner to join our Mortgages and Insurance team.
As a Product Owner within ING’s Mortgages & Insurance Tribe, this role leads the delivery of strategic initiatives focused on improving customer experience, operational efficiency, and risk management across the insurance lifecycle. Working in an Agile environment, the PO partners with internal squads, vendors, and stakeholders to define and deliver customer-centric solutions—ranging from onboarding and acquisition journeys to service enhancements and new product launches via white-label partnerships. The role requires strong digital and process optimisation expertise, stakeholder engagement, and a clear focus on delivering business outcomes aligned with regulatory standards and customer needs.
Our ideal candidate is a strategic thinker with strong delivery experience in Agile environments, particularly within financial services or regulated industries. You’ll bring a solid background in digital product management, process optimisation, and stakeholder engagement, with the ability to lead cross-functional squads and manage vendor relationships. You’re customer-focused, commercially savvy, and comfortable navigating complex projects involving technology, risk, and customer experience. A self-starter with excellent communication and problem-solving skills, they thrive in dynamic settings and are passionate about driving meaningful change through product innovation and collaboration.
Ready to make an impact?
What you’ll do
Lead delivery of key initiatives across the insurance lifecycle, including customer acquisition, onboarding, retention, and service enhancements.
- Collaborate with cross-functional squads and external partners to define, prioritise, and deliver customer-centric solutions in an Agile environment.
- Optimise digital channels and processes to improve customer experience, reduce risk, and enhance operational efficiency.
- Manage product risks and compliance, ensuring solutions align with regulatory requirements and internal governance standards.
- Represent the voice of the customer, shaping product strategies and journeys that deliver value and meet evolving customer needs.
- Drive stakeholder engagement, aligning business, technology, and vendor teams to achieve shared goals and deliver high-quality outcomes.
What we’re looking for
- Lead the delivery of insurance-related projects and initiatives that improve customer experience, reduce risk, and support business growth.
- Work closely with internal squads, tech teams, and external partners to define and deliver solutions across the full customer lifecycle.
- Own and prioritise the product backlog, ensuring alignment with business goals and customer needs.
- Represent the voice of the customer, shaping product journeys that are simple, valuable, and compliant.
- Manage vendor relationships and coordinate across teams to ensure timely, high-quality delivery.
- Monitor performance, resolve issues, and drive continuous improvement across products, processes, and platforms.
What’s in it for you?
- Discounted ING Health Insurance
- An additional Rest Day to support your wellbeing
- An IMPACT day to volunteer on approved sustainability activity
About Us
At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.
Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.
We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know if you require any support or adjustments when you apply. Let us know if you’d like to chat with an LGBTQ+ Confidential contact.
Sound like your kind of vibe? We can’t wait to hear from you!
(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)
ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.
Need more?
Rachel Yuen [email protected]
Applications close on 11th November 2025
Internal advert blurb:
Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager
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