The Product Solutions Specialist will identify and secure parts sales and upgrades in the mining sector, fostering customer relationships and aligning solutions with business needs.
Company :
Hastings Deering (Australia) LtdWe are seeking an experienced and proactive sales focused Product Solutions Specialist to join our team. This is a key role within our Resource Industries division, focused on identifying, developing and securing parts and machine upgrade opportunities across our Dragline and Electric Rope Shovel (ERS) customer base. This is a permanent opportunity, open to applicants based in Mackay or Rockhampton.
Key Responsibilities:
- Identify and convert opportunities for parts sales and machine upgrades across the Dragline and ERS portfolio.
- Evaluate customer requirements and pain points to develop tailored solutions and sales strategies.
- Build and maintain strong, trust-based relationships with existing customers to drive value and long-term engagement through mine site visits and in-person customer interactions. Proactively generate new leads through networking, referrals and outreach.
- Collaborate cross-functionally with internal stakeholders to align technical solutions with customer needs and business objectives.
- Support the development and execution of strategic growth plans aligned to targets and Caterpillar’s ongoing investment in Dragline support.
- Promote a strong safety culture by actively participating in safety initiatives and adhering to company policies.
- Foster collaboration, trust, and teamwork across teams to ensure shared success and a unified customer experience.
About You:
You will bring the following skills and experience to the role:
- Tertiary qualifications in Business, Commerce, Engineering or equivalent experience preferred
- Minimum 5 years'+ experience in a customer-facing role within the mining or heavy equipment sectors
- Proven ability to build and sustain long-term customer relationships
- Familiarity with mining operations, particularly in Dragline and ERS equipment
- Intermediate understanding of Hastings Deering and Caterpillar support systems (or similar platforms)
- Strong product knowledge in parts and experience with prime product equipment
About the Benefits:
Hastings Deering offers a wide range of benefits including:
- A rewarding career with diverse opportunities
- A competitive remuneration package
- Salary Continuance Insurance
- Employee Assistance Program for employees and their families
- Discounts on private health, vehicles, travel and more
- A culture of inspiration, innovation, collaboration and execution
- Ongoing training & support to further your career
- Annual salary reviews
How to Apply:
For any enquiry, about this role, please contact Celeste Middleton on [email protected].
Like the ‘Hastings Deering’ Facebook page, or find us on LinkedIn.
Current staff members are required to advise their line managers before applying for this role.
Top Skills
Caterpillar Support Systems
Dragline And Ers Equipment
Mining Operations
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