The Program Coordinator will enhance customer relationships by executing optimized retention marketing strategies and supporting customer success on the Attentive platform.
Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.
Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.
With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), and Inc.’s Best Workplaces.
About the Role
The Professional Services team is integral to Attentive's Customer Success strategy, allowing us to deepen our relationships with our customers and ensuring they are able to achieve extraordinary success on the Attentive platform. We deliver expert consultation and real-time execution throughout our customers' Attentive journey.
As a Program Coordinator, you will work with some of our largest brands to execute optimized retention marketing strategies. By collaborating with our CSM team, you will develop our customer's most ambitious marketing ideas, ensuring they are able to drive growth and conversions with Attentive. Your deep platform knowledge brings value to our customers by ensuring they can get more done. You'll become an Attentive expert, bridging the gap between our product and customers.
Your core responsibility will be to execute customer projects, ensuring successful partnerships. You will work in conjunction with members of the CSM, Support, and Professional Services teams to maintain alignment on our customers' marketing goals.
What You'll Accomplish
- Deliver Attentive Advantage Service offerings (Select Services or Recurring Advantage engagements), designed to drive value for our customers
- Leverage your Attentive platform expertise to design and build List Growth tools, Segments, Campaigns, Journeys, and Reports in the Attentive UI
- Develop strong relationships with cross-functional team members and our customers
- Manage your assigned accounts in collaboration with Attentive account teams to ensure customers remain engaged and are successful in their adoption of the Attentive platform
- Provide creative solutions and execute swiftly keeping the industry's best practices in mind
- Translate customer feedback into specific product recommendations
- Positioned as a valuable extension of our customers' teams, your attention to detail and quick execution builds trust between us and our customers
- Update internal workflows and documentation so that they remain as accurate as possible
Your Expertise
- You have 1-2 years of client-facing experience in preferably a Customer Success, Support, or Agency role
- Prior experience with SaaS or E-Commerce platforms preferred
- You understand the key metrics that Attentive customers are interested in measuring (List Growth, Revenue, Message-Level Performance)
- You are motivated by helping others and derive satisfaction from being part of a team
- You understand how the day to day work delivered by our team directly impacts our customers' progress towards their own goals
- You are a quick learner and ready to get your hands dirty, able to find creative workarounds when faced with limitations
- You are extremely detail oriented, organized, and have a strong ability to prioritize and manage your time effectively
- You are proactive and communicative, never shying away from a quick Slack, Zoom, or phone call
Attentive Company Values
Default to Action - Move swiftly and with purpose
Be One Unstoppable Team - Rally as each other’s champions
Champion the Customer - Our success is defined by our customers' success
Act Like an Owner - Take responsibility for Attentive’s success
Learn more about AWAKE, Attentive’s collective of employee resource groups.
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.
Top Skills
E-Commerce
SaaS
Attentive Sydney, New South Wales, AUS Office
Hub Australia Wynyard, Sydney, NSW, Australia, 2000
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