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Project Manager - ITSM/ ITOM

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Sydney, New South Wales
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Sydney, New South Wales

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ASX: Powering Australia's financial marketsWhy join the ASX?

When you join ASX, you’re joining a company with a strong purpose – to power a stronger economic future by enabling a fair and dynamic marketplace for all.

In your new role, you’ll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator and an exciting data hub. 

Want to know why we are a great place to work, click on the link to learn more.

www.asx.com.au/about/careers/a-great-place-to-work

We are more than a securities exchange!

The ASX team brings together talented people from a diverse range of disciplines. 

We run critical market infrastructure, with 1 in 3 people employed within technology.  Yet we have a unique complexity of roles across a range of disciplines such as operations, program delivery, financial products, investor engagement, risk and compliance.

We’re proud of the diversity of our organisation and the culture of inclusion that all our people help to build every day. Our employee-led groups are known for celebrating cultural and religious events, championing LGBTIQ+ inclusion (recently achieving AWEI Bronze), inspiring giving and volunteering, promoting gender equality, and wellbeing.  We are an Employer of Choice for Gender Equality (WGEA) and a member of the Champions of Change Coalition for the advancement of gender equality in Australia. 

Your Team
Within the Technology, Infrastructure division, IT Service Management and Operations own, govern and oversee core ITSM/O process and controls across ASX. Critical to the forward roadmap and strategy for the team is the implementation of the Common Service Data Model (CSDM) within the ServiceNow Platform, which will support the uplift to key supporting processes.

You will lead the delivery team for this initiative, managing stakeholder expectations whilst ensuring delivery within scope, schedule and quality constraints.

Your responsibilities:

  • Call on your extensive project experience to actively plan and manage the end-to-end delivery of complex projects

  • Develop and implement both predictive and adaptive project management plans to ensure the success of the project

  • Manage the delivery of required technical and non-technical components including oversight and alignment of external components and necessary change management activities to ensure smooth transition to BAU and the target operating model

  • Drive project level governance and interface with Program level governance groups.

  • Prepare project updates, program/ project performance metrics and reporting for c-suite audiences

  • Use your leadership and soft-skills to drive strong engagement of a broad set of stakeholders, develop high-performing functional teams and achieve a ‘one-team’ culture that empower and embeds accountability

Your experience and qualifications:

Must have:

  • Successfully delivered project initiatives spanning technology and business, with interdependencies across other projects/ delivery team

  • Successfully driven solution and accountability across teams in a hybrid/ agile environment and across multiple key vendors

  • Proven strong communication, facilitation, influencing and negotiation skills that show you are able to collaborate and build trusted relationships with stakeholders across all levels

  • Worked both independently and as part of a team with effective problem-solving skills and a good eye for detail

  • Knowledge of ServiceNow, specifically ITSM, ALM (HAM, SAM), ITOM (Discovery, Service Mapping, Event Management), Business Continuity Management.

  • Experience using Atlassian tool suite (JIRA. Agile and Confluence)

Nice to have:

  • Demonstrable delivery of CSDM initiatives

  • Tertiary education or other relevant industry certification

  • Be comfortable working in a matrix structure

  • Worked on Agile, Lean and Waterfall projects

  • Financial services background with knowledge gained through industry experience

We make hiring decisions based on your skills, capabilities and experience, and how you’ll help us to live our values. We encourage you to apply even if you don’t meet all the criteria of this role. If you need any adjustments during the application or interview process to help you present your best self, please let us know.

At ASX Group, our diverse workforce is essential to build and maintain a fair and dynamic marketplace. We support flexible working and offer hybrid working options. Even if our roles are advertised as full-time, we encourage you to apply if you are interested in part-time or other flexible working arrangements.

We will arrange for successful candidates to have background checks, including reference and police checks completed as part of the on-boarding process.

HQ

ASX Sydney, New South Wales, AUS Office

20 Bridge Street, Sydney, NSW, Australia, 2000

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