Manages multiple market research projects from initiation through delivery, ensuring timelines, budgets, quality standards, customer expectations, and project metrics are met. Oversees project governance, dependencies, communication, risks, and delivery processes for varying levels of complexity. Collaborates with sales and internal teams, resolves issues, supports customer service, and identifies improvements to future project performance.
PureSpectrum is a rapidly growing market research and insights platform that simplifies
technology, allowing researchers to gather and activate consumer data without disruption. As
the go-to solution for high-quality multi-sourcing and fully automated research, PureSpectrum
is helping to shape the future of insights.
Our Marketplace facilitates over 65 million online interviews annually, and our proprietary
respondent-level scoring system—PureScore—continues to set the industry standard for data
quality and reliability.
Recognized globally for both innovation and culture, PureSpectrum has been named one of
Newsweek’s Global Most Loved Workplaces (2023–2025), included in Inc.’s Best Workplaces
(2024-2025), certified as a Great Place to Work (2022–2025), and featured on Built In’s Best
Places to Work list (2023–2025). PS is rapidly becoming the leading solution for quality
multi-sourcing and end-to-end automated research solution.
This is a hybrid position. Candidates must be able to come to the Sydney office 3 times a week.
The Opportunity:
The Services Representative is a great opportunity for recent graduates or early-career professionals who are interested in starting a career in project management and market research technology. No prior experience is required — we’ll provide full training and mentorship.
As a Services Representative, you’ll help support client projects, ensure survey research is delivered smoothly, and learn directly from experienced team members. This is a hands-on role where you’ll gain valuable skills in customer service, project coordination, and technology, setting the foundation for long-term career growth. This position reports to the Associate Director, Services.
Your Responsibilities:
- Assist in services projects with supervision and support from senior team members.
- Keep clients informed on critical project developments through preferred channels.
- Participate in project setup meetings under the guidance of a senior team member.
- Develop an understanding of client service offerings, best practices, and delivery timelines.
- Ensure all projects you are directly responsible for meet or exceed delivery standards for being on time, in budget, and without quality issues.
- Assist with collecting essential data on project performance.
- Follow established best practices and processes for project delivery.
- Provide feedback to sales on project performance to help improve delivery and key metrics for future projects.
- Identify and report issues to senior team members for collaborative problem-solving.
- Build positive relationships across the organization and with customers.
- Develop and maintain a basic understanding of the insights industry as it relates to project full-service delivery, sample management, and other important trends that will help PureSpectrum meet or exceed customer needs.
- Performs work following specific instructions and established procedures under active supervision and regular guidance.
Requirements:
- Experience in Market Research preferred, but not required.
- Ability to manage multiple projects with competing priorities.
- Ability to learn and use new technology platforms to meet or exceed customer and project needs.
- Ability to find innovative solutions to address customer and project needs.
- Solid judgment and critical thinking skills.
- Excellent communication and analytical skills.
- Ability to be proactive in anticipating problems and provide solutions.
- A passion for curiosity and a drive to always be learning.
- Ability to foster positive relationships across teams and customers.
PureSpectrum Perks:
PureSpectrum is continuously focused on our culture, which is rooted in innovation, connection, and providing a great experience at all business levels —what we like to call PSX. Our team enjoys a creative and collaborative environment with plenty of opportunities for fun, connection, and team celebrations. We believe in supporting our team both personally and professionally—empowering you to thrive inside and outside of work.
Our benefits include:
- Robust medical coverage
- Wellness stipend to support your physical and mental well-being
- Paid parental leave
- Generous holiday and sick time policy
- Hybrid Work Flexibility
PureSpectrum is an equal opportunity employer. Applicants will not be discriminated against
because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion,
national origin, citizenship status, disability, ancestry, marital status, veteran status, medical
condition, or any protected category prohibited under the law.
PureSpectrum Sydney, New South Wales, AUS Office
20/40 Meagher St. , Sydney, Australia, NSW 2008
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