Project Manager

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. 

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood. 

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. 
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. 
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. 
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north. 
• Better together: We check our egos at the door. We work together, so we win together. 

Job Description

What We Need:

As a Project Manager, you will play a crucial role in ensuring top-notch project execution for our clients. You will oversee and execute projects and surveys, ensuring they are completed on time and within budget throughout their lifecycle. You will be responsible for building and maintaining strong relationships with our clients, acting as their main point of contact. You will collaborate daily with both internal and external teams, ensuring seamless communication and coordination. You will bring your keen eye for detail to meticulously oversee every aspect of our projects. Your exceptional communication skills will be crucial for seamless interactions with both clients and team members, ensuring our collaborative success.

• Lead and Coordinate Projects: Take charge of projects from start to finish, setting deadlines, assigning tasks, and ensuring timely progress. Be the main point of contact for clients throughout the project lifecycle.
• Customer Relationship Management: Develop deep, meaningful relationships with Forsta’s Surveys customers. Understand their needs and provide exceptional service using Forsta products.
• Communication and Updates: Keep management informed with regular updates on project and account statuses.
• Business Growth: Identify opportunities to grow the business with existing customers.
• Comprehensive Project Management: Handle all aspects of customer projects, including proposal writing, execution, and invoicing.
• Team and Vendor Coordination: Collaborate with internal teams and vendors to support project needs.
• Daily Interactions: Engage with customers, vendors, and internal departments via phone and email to ensure smooth operations.
• Key Account Management: Serve as the primary contact for key accounts, providing timely solutions and driving daily business activities.
• Client Immersion: Deeply understand clients’ businesses, including their challenges, objectives, and industry landscape. Know their business model and what success looks like for them.

Qualifications

• Bachelor's Degree in a relevant field or an equivalent experience.
• 3+ years of Market Research or Customer Experience (CX) project management.
• 4+ years of general project management experience.
• Experience in Panel Field Management or Advertising is a plus.
• Previous experience with Forsta Surveys (Decipher) platform is a plus.
• Account/Project Management experience is a plus.
• Technical Skills: Familiarity with Salesforce, Teamwork, Jira, and Slack is a plus.
• Professional Skills:
  • Excellent written and oral communication skills.
  • Demonstrated success in outstanding customer service.
  • Ability to develop and maintain long-term business partnerships with clients.
  • Strong multi-tasking and responsibility management skills.

Additional Information

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

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