The Project Manager at AKQA is responsible for planning and executing CRM campaigns, managing risks, and ensuring timely, high-quality delivery while collaborating with various teams and clients.
At AKQA, our Delivery Discipline sets the standard for project governance and execution, ensuring clients maximise return on investment through efficient, high quality delivery. For this role, focused on ongoing BAU CRM campaigns, the Project Manager is responsible for planning, executing, and optimising email, push, and SMS activity, while also coordinating initiatives to enhance our CRM and Martech capabilities.
As a Project Manager, you will partner with clients to deliver campaigns that are timely, accurate, and strategically aligned, while proactively managing risks, dependencies, and financial performance. Adept at stakeholder management, you will liaise across marketing, creative, data, and technology teams, as well as external partners, to ensure seamless delivery and measurable results.
At AKQA, you’ll work in an innovative and inclusive culture, surrounded by some of the brightest minds in their fields. You’ll have the opportunity to strengthen not just your delivery, however your CRM and Martech expertise, contribute to process improvements, and access ongoing personal and professional development. We are committed to supporting your career growth and work/life balance through our hybrid in-studio/WFH model.
ROLE REQUIREMENTS
- Lead delivery of digital projects and CRM campaigns (email, push, SMS), managing time, budget, and quality.
- Maintain core project documentation: scopes, estimates, timelines, risks, status reports, and briefs.
- Identify and mitigate delivery risks, dependencies, and blockers.
- Act as central contact across clients, vendors, external partners, and internal teams; marketing, creative, production, data, and technology.
- Drive progress through clear communication, milestone tracking, and workflow facilitation.
- Escalate risks proactively, keeping stakeholders aligned.
- Own Statements of Work and project plans, delivering medium-complexity projects end-to-end.
- Manage project financials and report on commercial health.
- Communicate and manage changes to time, cost, and scope transparently.
- Understand client business and objectives, ensuring CRM initiatives support outcomes.
- Collaborate with Martech and Analytics to optimise processes, automation, personalisation, and reporting.
- Build client relationships, provide strategic input, and identify growth opportunities.
- Maintain high-quality data for reporting and PMO governance.
QUALITIES AND CHARACTERISTICS
- Champion AKQA’s values and foster cross-team collaboration.
- Guide meetings, pitches, and presentations to align with strategy and goals.
- Challenge direction constructively and propose alternatives.
- Build trust with mid–senior clients and act as a strategic digital consultant.
- Foster agency-wide relationships to leverage expertise and resources.
- Seek opportunities to connect clients with AKQA’s broader capabilities.
- Embrace continuous improvement across projects and processes.
We believe great work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach including required in-office days. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
AKQA is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
Top Skills
CRM
Martech
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