- Challenge yourself to lead the customer implementation of a range of product developments across multiple programs
- Take an opportunity to work with a broad stakeholder group
- Permanent role based at our Mascot Campus
At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we’re strong and resilient, and we work hard to make sure we’re always at our best.
Our collaborative culture allows us to dream big and deliver successfully, knowing we’re supported by the best people. Together we drive positive business outcomes, taking a considered approach that makes a difference to our customer experience.
The Project Manager within the Inflight Customer team will play a critical role in the successful implementation of a range of product developments across numerous programs. The inflight customer team looks after dining & hospitality, Product and spatial design, Aircraft cabin & IFEC and inflight operations. The role will be responsible for managing several initiatives simultaneously through the entire project lifecycle from concept design through to implementation and operational readiness activities. The Project Manager will work cross functionally with internal partners and external consultants and suppliers to ensure successful delivery within deadline, on time and to budget in ensuring customer objectives are met.
You’ll have:
- 5+ years non-IT Project Management experience, preferably within the airline industry
- Project Management or industry recognised qualifications
- An understanding of the airline industry and the operational & competitive environment
- Extensive Project Management experience, with demonstrated ability to manage complex stakeholder groups across multiple projects simultaneously
- Sound understanding of the fundamentals of the customer experience
- Experience in the application of project management methodologies, practices, techniques and tools
- Effective interpersonal skills with the ability to manage and interact with both internal and external partners
- Strong communication skills, both verbal and written, with the ability to articulate concepts and ideas clearly and concisely
- Highly competent verbal and written presentations skills, demonstrated high user of Microsoft applications, particularly Powerpoint and Project Management tools
- Excellent group workshop facilitation, mediation and conflict resolution skills
- Ability to work under pressure, prioritise tasks and meet deadlines
- Self-motivated and proactive with a strong team spirit
- Resourceful, creative person who is solution oriented and possesses abstract problem-solving skills
Why Qantas?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
- We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
Be a part of something special and play your part in the Qantas story – get in touch today.
Applications Close: Wednesday 22nd October 2025
Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.
