Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.
We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
Quality Assurance Analyst
Functional Responsibilities:
Participate in the development of call monitoring style and industry best practices
Monitor calls and report data and trends to the operations management team
Gather and track individuals and team progress using a quality tracking data
management system
Participate in call listening initiatives to discover process or department
requirements and expectations
Deliver actionable services to multiple internal support groups as required
Manage and organize call sessions for shared services employees
Provide feedback to the team leader and SME
Qualifications:
Bachelor’s degree in any subject
Must possess a minimum of 3 years of experience in the similar field
Excellent customer service skills
Must be a self-starter and self-motivator
Superb listening and analytical abilities
Intellectual ability and writing competence
Microsoft Office fluency required
Must be able to react to changes quickly and shift priorities as needed.
High level of reliability and encouragement
Ability to work independently as well as in a group environment
Professional dignity
Effective organizational and time management skills with the ability to work effectively and meet deadlines
What We Offer:
Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement
Sound like a match? Apply Now - We can't wait to hear from you!
