Lead local quality initiatives: perform root cause analysis, implement corrective actions, design and maintain quality systems, run internal and external audits to ISO and related standards, develop quality metrics (including SPC), and drive continuous improvement.
JOB DESCRIPTION
QUALIFICATIONS
- To ensure effective process and business performance, under minimal supervision, works with local operations and other staff to identify issues, conduct root cause analysis, and develop and implement corrective actions.
- Takes an active role in helping drive continuous improvement by developing quality metrics, including Statistical Process Controls, and analysis of data.
- Develops basic to complex processes and process maps.
- To fulfill accreditation, regulatory and business requirements, under minimal supervision, participates in, or leads operational process improvement through metrics, problem identification, root cause analysis and developing and implementing corrective actions.
- To fulfill accreditation and regulatory requirements collaborates with Accreditation Services for planning and executing external assessments.
- Manages local accreditation/regulatory external accreditations and assessments.
- To fulfill accreditation and regulatory requirements plans and conducts internal audits to ISO standard requirements, local scheme requirements, as well as business related audits (ISO 27001) that have been assigned.
- Facilitates resolution of non-conformances by identifying owners, working with staff with root cause analysis and appropriate corrective actions.
- To achieve business results and performance requirements, designs, implements and maintains local Quality Systems under the supervision of Quality Engineering Management.
- May also be responsible for local Quality support at one or more sites under the supervision of Quality Management.
- Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
- Performs other duties as assigned.
QUALIFICATIONS
- Preferred - University degree (or equivalent) in Engineering, or related field plus generally six years of directly related experience.
- Detailed knowledge of quality systems and process improvement principles, tools and techniques including quality and business excellence models (e.g., ISO 9001, 17025, 17065, Lean Sigma, Baldrige / Shingo).
- Demonstrated knowledge of auditing and CAPA Principles.
- Demonstrated ability to conduct internal quality audits, root cause analysis and plan/implement corrective action.
- Demonstrated ability to analyze data, to interact with all levels of the organization, and to present and facilitate discussions of the findings.
- Ability to lead improvement teams to develop mid-level to complex processes and process maps.
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