Reception Supervisor

Nine is Australia’s largest locally owned media company. Working at Nine, you’ll have access to a unique range of experiences and opportunities, helping drive the success of the country’s most trusted television, radio, digital and publishing brands. 

Our content reaches almost every Australian - meaning what we do has real impact. We bring people together, celebrate the big moments, and capture the everyday ones.

Some of our most beloved brands have been part of Australian life for generations, and others - new on the scene - have already found their place firmly in our lives. We’re evolving and we need people like you to bring new ideas, innovate and make your mark.

As the face of Nine’s corporate headquarters in North Sydney, you will orchestrate a seamless front-of-house experience while leading a dedicated team of receptionists. 

This is a high-impact role where your professional polish and leadership will ensure our executive operations and guest relations run smoothly. 

Day to day you will:

• Lead and mentor a team of permanent and casual receptionists, managing fair rosters and providing comprehensive training.
• Act as the primary point of contact for all incoming calls and visitors, ensuring a professional and courteous first impression.
• Oversee executive-level facilities, managing meeting room bookings and ensuring all front-of-house spaces remain immaculate.
• Coordinate critical communications, including connecting publicity radio interviews and maintaining constant contact with Executive EAs.
• Administer essential office services, such as managing taxi dockets and responding promptly to all central email enquiries.
• Maintain operational excellence by supervising the use of call recording devices and switchboard protocols.
• Ensure compliance with Nine’s Code of Conduct and WHS policies while managing front-of-house workflows

What you’ll bring:

• Supervisory experience, with the ability to lead by example, train staff, and manage complex rosters.
• Exceptional customer service skills and a highly professional presentation 
• Strong multitasking abilities and the composure to handle high-pressure situations and conflict with a proactive attitude.
• Meticulous attention to detail and a deep commitment to maintaining confidentiality and privacy.

How we work

At Nine, our flexible work options vary by role and team. Depending on the position, this may include flexible hours, hybrid work, or part-time arrangements. We welcome discussing your flexibility needs during the hiring process - just ask the Talent Acquisition team. 

Our employee benefits include:

• Access to 'Employee Exclusives' program - a way of getting closer to our incredible brands, offering unique experiences, behind-the-scenes access, and awesome perks.
• Digital newspaper subscription to our mastheads.

More info at Nine Careers.

Our Commitment to Diversity and Inclusion:

We're committed to a safe, respectful and inclusive Nine. From day one, you'll be encouraged to bring your whole self to work and will be supported to perform at your best.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, genders, nationalities, backgrounds and cultures as we recognise the importance and value of diverse perspectives. Should you require any adjustments to the recruitment process, please advise us when you apply.

Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.