As a Recoveries Specialist, you will assess motor insurance claims, engage in negotiations for recovery, collaborate with the claims team, and maintain detailed records while providing customer updates.
About us
At Splend, we’re on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straight forward, no strings attached access to vehicle ownership.
But we aren’t just about vehicle ownership; We are also fast-tracking the transition to green mobility, and we are leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.
About the role
This newly created role reporting to our Head of Claims and Recoveries will sit in our Haberfield Hub and will be responsible for assessing and investigating motor insurance claims to identify opportunities for recovery. This exciting role will suit someone who enjoys working in a scaling company and a growing team.
Responsibilities
- Engaging in effective negotiation with relevant third parties, including other insurance companies to recover claim costs.
- Collaborating with the internal claims team to gather essential supporting evidence to assist in successful recoveries.
- Maintaining accurate and up-to-date file notes.
- Evaluating the feasibility of legal action.
- Providing regular updates to customers on recovery progress.
What you'll bring
- 2+ years debt collection / recoveries experience.
- Excellent communication and negotiation skills.
- Problem solver with a strong customer focus and proactive nature.
- Strong attention to detail.
- Self-motivated with an ability to stay focused when managing multiple tasks.
- Ability to work autonomously as well as within a team in a target driven environment.
- An understanding of credit hire would be advantageous but not required.
- Comfortable with computers and learning new systems.
- Willing to learn and able to adapt to change in this evolving role.
What we offer
- Performance based bonus
- Salary packaging with 15% employer contributions for Electric Vehicles
- A day off on your birthday
- Employee Assistance Program
- Dedicated Learning & Development platform
Splend is a dynamic growth company with a shared vision for success. Our benefits are thoughtfully designed to attract individuals who thrive in an environment where they can contribute to and celebrate in the process of building a global brand with true impact.
At Splend, we value diversity and inclusion and consider it as key to our success. We are dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.
When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process.
Splend Sydney, New South Wales, AUS Office
1 Oxford St, Sydney, New South Wales, Australia, 2010
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