Refurbish Business Operations Manager

Position Summary

Create the unthinkable and #ReimagineYourFuture with Samsung, one of the most successful and fastest growing technology companies in the world. We are a dynamic business, launching an incredible number and range of new products every year. We firmly believe that our product ecosystem and portfolio of innovation set our brand apart.
We have an opportunity for you to join Samsung Electronics Australia to make a difference as our Refurbish Business Operations Manager in the Mobile Experience (MX) division.
This role sits within the MX Refurbish Business team, responsible for designing, coordinating, and executing strategic plans to support business growth and performance.
As the Refurbish Business Operations Manager, you will support the Senior Product Manager in driving the best Samsung device residual values for traded-in devices.

Role and Responsibilities

 Refurbish Business Operations Management

• Manage activities with trade-in partners for regular checks on collection of inventory

• Coordinate retail display devices (RDUs) collection from channel partners and build a joint inventory list

• Secure additional used device collection through channel partner trade-in programs

• Establishment of refurbishment product codes policy to manage costs and logistics by grade, considering refurbishment characteristics

• Manage Auction platform operations and the associated Resell partners to sell the trade-in inventory to highest bidder for devices out of scope for Refurb program

• Coordinate with Finance to control the payment flows for Auction and reconciliation with S.com

• Coordinate data collaboration with Indirect Refurb partners and ensure it is reflected in the RB systems.

• Demand planning together with SCM team for Refurb stock

• Creation of Sales Reports & Revenue Simulation for target planning & month end

• Close communication with Order Desk & Logistics in order to execute the Refurb operation smoothly

• Manage sell-through to Refurb sales partners like Reebelo, eBay, Amazon and coordinate the performance of sales (lead times, sell-in, sell through and daily reporting on sales)

• Coordinate with Finance on quarterly basis to reconcile the P&L and plan investment of the profit into Samsung residual value improvement and secure virtuous cycle 

Operationalise Refurbish Business

• Review and analyse key performance indicators (KPI)

• Develop short-term tactics

• Manage the Collection / Refurbish / Sales indicators in association with S.COM / CX / Sales Director/ VP

• Create a Dashboard to monitor the Refurbish KPIs

• Recommend actions to bridge any foreseen gaps

Pricing Management (Residual Value / Trade In Value)

• Data/price analysis for various sectors of the pricing mainly using market data and website crawling

• Set and coordinate pricing activity with S.com team based on forward bidding process and align with ETO pricing guidance

• Work towards improving residual value of 1-3 year old Samsung devices

Refurb Program Support

• Support with preparation for weekly meetings / governance with cross-functional department stakeholders/management

• Closely work with cross-functional departments (SCM, Logistics, BI, Finance, S.com, Service) to optimize the operations and manage E2E coordination of the operations

Skills and Qualifications

• 6+ years of experience in program management, supply chain , circular economy, refurbish, or in a similar industry (retail/consumer electronics/operator)

• Strong stakeholder engagement skills with experience working cross-functionally with Finance, Marketing, Sales and Product/Category Teams

• Experience working on complex projects and the ability to understand and assess complex problems

What sets us apart from the rest?

At the heart of our DNA is the pursuit of excellence and bringing innovation to everyone, faster than anyone. Join a talented team of energetic, passionate and hardworking people that are committed to the customer and delivering solid results. In return, we will give you the tools to help nourish your development, wellbeing and fast-track your career. When you work for Samsung Australia, you can look forward to:

• Competitive remuneration package

• Free on-site parking

• Generous employee discount across our products

• Ongoing professional development opportunities

• Discount across over 400 retail partners

Join us and #ReimagineYourFuture.

The nature of this role and level of responsibility may require reasonable additional hours over and above 37.5 hours per week and may also require work outside of ordinary hours.

#LI-Midsenior #LI-SEAU

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.