At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions.
An exciting opportunity has come up within our Service Delivery team! We are looking for a people-centric and strategic leader to join our Service Delivery team as a Regional Manager in our Pyrmont office.
As a Regional Manager, you will be leading a team of Account Managers and manage the performance, relationships, longevity & sustainability of efm’s enterprise solutions whilst achieving revenue & gross profit budget. You will develop a deep understanding of customer requirements and provide valuable insights and expertise that enable to your team to navigate the complexities of logistics environment and solve problems quickly.
Requirements
Role Responsibilities:
- Development, coaching and management of a high performing team of Account Managers
- Development and maintenance of customer relationships at all levels
- Identify growth, retention and strategic opportunities with customers and oversee implementation to achieve desired outcomes
- Continuous development and maintenance of business operating procedures, systems and controls, including successful execution of any carrier / system changes
- Review of account requirements/expectations ensuring that solutions provided have a balance between commercial and operational requirements.
- Ensure accuracy and timeliness of project deliverables
- The completion of monthly service review meetings and formal Quarterly Business Review meetings
We are looking for:
- 5+ years’ experience in the Logistics and Supply Chain industry
- Demonstrated strong leadership capabilities and skills
- Experience with senior stakeholder management and influencing strong commercial outcomes for the business and customers
- Adaptive to change and leading change – proven track record in identifying and implementing business improvement initiatives and fostering a culture of continuous improvement
- Ability and willingness to take a practical approach and undertake work at an operational level
- Proven success in a fast paced / high growth environment
- Structured and disciplined approach to time management
This is a fantastic opportunity to take the next step in your career at efm Logistics and evolve in a leadership capacity where you will have numerous opportunities to influence at all levels. You will be well supported through the transition to ensure you are set up for success.
Applications close EOB Tuesday 3rd February 2026.
