Relationship Executive, Novated Assist

The Relationship Executive, Novated Assist is responsible for managing our partnerships with our Novated Lease Introducers by acting as a key point of contact to support from submission to settlement of our customers applications.

In this role you will have the opportunity to engage with internal and external business partners to grow our efficiencies.

Key Deliverables;

• Proactively support and maintain quality stakeholder relationships

• Support with submission of applications into the Angle systems on behalf of our key introducers

• Act as a liaison to assist with credit and settlements requirements

• Support in training and uplifting Novated consultants in AAF Process and Policy requirements

Key Capabilities;

• Provide an exceptional service experience for our Introducers providing quality solutions and support

• Accurately input and maintain application data on behalf of our Introducers

• Liaise with internal stakeholders to support customer applications

• Review and monitor applications through credit assessment to ensure adherence to credit policy

• Act as a key point of contact to effectively communicate and respond to introducer enquiries

• Assist in the training and upskilling of introducer consultants on AAF Policy and Procedures

• Communicate introducer feedback to Managers to support continuous improvement

• Assist Executive/Relationship Managers with the onboarding of new introducers, including system access, process education, and policy alignment

Experiences;

• High level of customer service with a strong focus on delivering positive outcomes for introducers and internal stakeholders

• Strong problem solving mindset with a genuine interest in identifying opportunities

• Ability to multi-task and to deal with a variety of enquiries in a face paced environment

• High attention to detail when performing manual data entry and processing application information accurately

• Flexibility and a willingness to assist during frequent process, system or policy updates

Employee Benefits

We have a long list of benefits to suit your needs. On the clock, and off it. Here are a few favourites.

• Birthday leave: Enjoy a day off on your birthday, because you deserve it.

• Health and wellbeing leave: Take some well-deserved ‘me’ time, because your health comes first.

• Volunteering day: Make an impact with a day dedicated to giving back to the causes you care about.

• $500 ergonomic equipment reimbursement: Invest in comfort and productivity with support tailored to your work setup.

• Recruitment referral program: We want to find and hire the best talent in the market, and we want to reward you with a payment of up to $5,000 for helping us identify and personally endorse high-calibre candidates you believe would be a great fit to come and work for us.

• Employee rate program: When you’re part of the Angle Auto Finance team, you’ll gain access to our best auto finance rates with your next car purchase—just another way we’ve got your back.

• Paid parental leave: Be there for life’s most important moments with time to support your growing family.

• SPARK: The employee benefits program that gives you everything from discounts to wellbeing support.

• Purchased annual leave: Gain extra flexibility by purchasing additional leave.

• Diversity flex leave: Our people have the flexibility to observe culturally significant days by choosing an alternate day that better aligns with their cultural values.

We'd love to hear from you

Select the 'Apply' button above to send your resume through to the Talent Acquisition team.

Angle Auto Finance is committed to attracting, retaining and strengthening the performance of a diverse, equitable and inclusive workforce. It is our commitment to ensure equal employment opportunities without discrimination or exclusion on the basis of cultural heritage, colour, religion, citizenship status, age, sex, sexual orientation, gender identity, or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information or any other basis protected by law.