Renewals Specialist

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Job Summary
The Renewals Specialist serves as a key functional member of the GTM team as they are responsible for orchestrating successful and timely renewals for manually-contracted Klaviyo customers. As our install base continues to grow rapidly, the Renewals Specialist partners closely with the Customer Success and Sales Teams to proactively drive all administrative aspects of the renewal process while also facilitating any upsell discussions. A successful Renewal Specialist is adept at working cross-functionally and is organized, detail-oriented, and thrives in a fast-paced environment.
Responsibilities:

• Schedule, attend, and document customer renewal calls
• Leverage systems data and info from CSM to understand current customer state
• Scope contract options and/or levers and facilitate any internal approvals needed
• Identify any add-on or cross-sell opportunities and facilitate conversation to Account Executives when necessary
• Work collaboratively with internal resources such as Sales Operations, Finance, and Legal to get all orders booked per company guidelines
• Perform other related duties as assigned

Requirements:

• 1-2 years of business development, customer success, sales support, or renewals experience
• Excellent verbal and written communication skills
• Excellent customer service skills
• Excellent time management skills with a proven ability to meet deadlines
• Excellent organizational skills and attention to detail
• Critical thinker who can help create and improve processes

Education and Experience:

• High school diploma or equivalent work experience, a Bachelor's degree or above a plus.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
Please see the independent bias audit report covering our use of Covey here
Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit Klaviyo Rewards - Global Benefits to find out more about our Total Rewards package.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Base Pay Range in Local Currency:
$88,000 - $132,000 AUD
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.
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