EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team based in New South Wales, Queensland or Victoria, you will help make a positive impact on people’s lives every day. You’ll gain genuine satisfaction knowing your work has purpose, shaping industry insight, influencing outcomes and supporting better decisions across the insurance landscape.
We have an exciting opportunity for a Research Lead to join our Client Solutions team within Strategy and Growth. This role provides strategic leadership and governance of EML’s research and white paper program of work, ensuring our thought leadership agenda is commercially aligned, evidence-based and delivers meaningful value.
Reporting to the National Manager, Client Solutions, you will oversee the end-to-end research program, from setting strategic direction and priorities through to delivery, governance and benefits realisation. You will work closely with business units, actuaries, researchers, subject matter experts, universities and specialist partners to deliver high-quality research outputs that support EML’s growth, reputation and market positioning.
This role can either be part time or full time and is a 12-month secondment position. Hybrid working is supported, and occasional interstate travel may be required.
Your responsibilities
- Lead and manage EML’s research and white paper strategy, ensuring alignment to growth and enterprise priorities
- Establish and oversee the annual research and white paper program, including topic selection, sequencing, delivery timelines and quality standards
- Act as the central point of coordination across business units, actuaries, researchers, subject matter experts, universities and specialist partners
- Undertake the program management, including budget management, cost control, governance and return on investment
- Develop business cases, funding proposals and investment recommendations for research initiatives
- Ensure strong governance, risk management, reporting and benefits realisation across the program
- Oversee the end‑to‑end delivery of research outputs, ensuring rigour, clarity and consistency
- Lead, coach and support research contributors, fostering collaboration and continuous improvement
- Work closely with Strategy and Growth, Partnerships and Distribution and Marketing & Communications to translate research into compelling, market‑facing insights
- Support the release to market and present findings across multiple channels including conferences, employer sessions, masterclass’s, podcasts and virtual + in person events
About you
- Proven experience leading research, thought leadership or evidence‑based programs within complex organisations
- Strong experience working with diverse stakeholders, including technical experts, actuaries, academics and senior business leaders
- Demonstrated experience in program governance, commercial management and budget oversight
- Excellent analytical, written and communication skills, with the ability to translate complex insights for executive and industry audiences
- Strategic mindset with the ability to balance academic rigour and commercial outcomes
- Strong stakeholder management skills, with the confidence to influence and guide at senior levels
- Ability to manage competing priorities and deliver high‑quality outcomes in a fast‑paced environment
- Proven experience in public speaking and engaging with large audiences.
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
A diverse and collaborative team culture like no other
Flexibility to work from home to support work/life balance
A corporate wellbeing program with discounted health insurance and gym membership
Generous discounts from over 350 retailers through our RewardsHub program
Comprehensive learning and development opportunities to help you reach your full potential
Access to support and counselling services with work or personal matters, through our Employee Assistance Program
Companywide events to stay connected and celebrate success
Entitlement to annual company incentive scheme + salary reviews
Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
