About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world – and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves.
About the role of Reservations Supervisor:
Reporting to the Reservations Manager, this role is responsible for overseeing and ensuring a smooth day to day operation in the Reservations Department. You will work alongside a large team of reservations agents ensuring that service standards remain at an optimum and be the first point of contact in managing inventory, liaising with front office and sales and resolving any guest concerns that may arise.
What you will do:
-
Overseeing the daily operation of the Reservations department
-
Leading, coaching, motivating and developing our large on site reservations team
-
Focusing on quality assurance, call and email conversion, voice sales effectiveness, sell out and upsell efficiency
-
Maintaining Global standards on reservation related areas (Market code, profile, data field) and work closely with the Worldwide Reservations Office and Corporate teams
-
Being involved in revenue management decisions such as inventory management, distribution channel management, overbooking and weekly 21 day forecasting
-
Actively drive sales for the Hotel by maintaining business relationships with travel agents, corporate and leisure business
-
Working closely with other departments on a day to day basis including Sales and Front Desk
What you will bring:
-
A minimum of 1 year experience in a leadership role within reservations or front office in a large international hotel
-
Sound understanding of Rooms Division
-
Strong written and verbal communication skills
-
Opera experience essential
-
The ability to inspire the team with a hands on approach and leading by example
-
The ability to work weekends and evenings as the department operates 7 days a week
What we offer:
-
Competitive Salary, wages, and a comprehensive benefits package
-
Excellent Training and Development opportunities
-
Complimentary Accommodation at other Four Seasons Hotels and Resort
-
Complimentary Dry Cleaning for Employee Uniforms
-
Complimentary Employee Meals
If you feel this is the role for you we would love to hear from you!
We make it a point to take the time to review each resume carefully to select those that are a match with the preferred qualifications for the job. If that’s you, we will contact you to set up a time to get to know each other.
