The Resource Industries Support Advisor will build customer relationships, manage parts supply, forecast equipment performance, and achieve business goals.
Company :
Hastings Deering (Australia) LtdKickstart your career or take the next step with Hastings Deering – where our people build something BIGGER.
We’re looking for experienced Resource Industries Support Advisor to join our team in Rockhampton. This is a Permanent/, Monday to Friday role.
What you’ll be doing:
As a Resource Industries Support Advisor at Hastings Deering, you will:
- Foster collaborative and trust-based customer relationships with a focus on optimising equipment performance and identifying key business opportunities.
- Leverage hands-on learning and exposure to the Mining Support Representative role, effectively communicating and resolving customer needs in a timely manner.
- Assist in managing parts supply issues, emphasising quality and continuity.
- Identify potential markets for Dealer Rebuilds and Caterpillar Certified Rebuilds
- Utilise company forecasting systems to maximize undercarriage wear, component replacement, and equipment utilisation strategies, providing comprehensive forecast reports for informed business planning.
- Maintain the Saleslink database to ensure synchronisation with the main database, facilitating more accurate parts, service, and equipment forecasting.
- Oversee technical data letters, programs, and bulletins, proactively reporting technical issues, and maintaining open communication with customers regarding product updates and specific application issues.
- Strive to achieve targeted business performance goals within your area of responsibility.
What you’ll need:
A successful teammate will have experience in:
Essential:
- Exceptional communication skills, both written and verbal.
- Commercial understanding, including knowledge of business operations and financial concepts.
- Strong background or experience, with knowledge of heavy equipment and machinery.
- Exposure to Caterpillar equipment and machinery.
- Familiarity with CRM (Customer Relationship Management) systems
- Capability to identify potential markets for equipment rebuilds.
- Strong commitment to safety and continuous improvement
- Knowledge in software tools, such as Microsoft Excel or SAP
Desirable:
- Experience in database management, particularly with Saleslink or similar software
- Familiarity with parts supply management, emphasising quality control.
- Technical certifications or qualifications related to heavy equipment.
Top Skills
CRM
Excel
Saleslink
SAP
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