The Revenue Operations Business Partner supports the Go To Market team in managing customer inquiries, order processing, and compliance, while ensuring operational excellence in Salesforce data and customer interactions.
Advanced Navigation is the world’s most determined innovator in AI robotics and navigation technologies across land, air, sea and space applications. Founded on a culture of research and discovery, Advanced Navigation's mission is to be the catalyst of the autonomy revolution. Fields of expertise include artificial intelligence, underwater sonar, GNSS, radio frequency systems, inertial sensors, robotics, quantum sensors and photonics.
Today, Advanced Navigation is a supplier to some of the world's largest companies, including Airbus, Boeing, Google, Tesla, NASA, Apple, and General Motors. Discover it for yourself: https://youtu.be/F7uAqs1gtuk
Overview of the role
Are you passionate about driving operational excellence and supporting high-performing sales teams? We’re looking for a Revenue Operations Specialist to play a critical role in supporting our Go-To-Market teams across the entire Quote-to-Cash (Q2C) process. As part of our dynamic Revenue Operations & Enablement team, you’ll help power our company’s growth and contribute to delivering an exceptional customer experience.
Role and responsibilities
- Ensure timely and responsive handling of inquiries from customers and the sales teams
- Generate sales orders and invoices, with accuracy and promptness
- Validate order / invoice details against Salesforce opportunities
- Process purchase orders and coordinate order billing, invoicing and tracking
- Work closely with the logistics team to manage stock and release order in preparation for shipment.
- Support timely processing of in-transit shipments and communicate progress with appropriate stakeholders as needed.
- Ensure shipping compliance with state, federal, and international regulations.
- Follow up with customers regarding Defence Export Controls (DEC) status.
- Manage product lead times and availability requests from customers.
- Assist with inventory management and coordination of equipment dispatch / returns.
- Manage Return Merchandise Authorization (RMA) processes.
- Drive and support Salesforce data hygiene initiatives as required (e.g. removing duplicate records)
- Support the sales team in following policies and processes, providing assistance and guidance as needed.
- Provide feedback to the Senior Manager, Revenue Operations, regarding operational performance and areas for improvement
Qualification, Experience and Skills
- Bachelors degree or equivalent qualification required
- Minimum of 3+ years of relevant experience in a similar role, preferably within the technology industry
- Experience in order processing, coordination and customer service is advantageous
- Strong attention to detail, time management and organisation skills
- Problem solving skills, including knowing when to act and when to consult others for support/approval
- Excellent communication skills - written and verbal
- Effective at managing multiple concurrent workstreams, balancing competing priorities
- Ability to work autonomously, with minimal supervision
- Familiarity with Salesforce and Google Suite applications preferred
Key measurables
- Effective and timely handline of queries from sales, stakeholders and customers.
- Minimisation of operational activities handled by the field and associated gains in sales productivity.
- Speed / responsiveness to queries from Head of Sales and the field.
- Continuous improvement of operational processes.
- Quality of Salesforce hygiene reflected in completeness of regional opportunities, accuracy of forecasts.
- Speed / accuracy of shipping
- Quality of relationship with key stakeholders measured by feedback from both the regional sales team and the HQ sales operations team.
What are some of the benefits you will have access to?
You'll have access to industry-leading products with diverse applications within some of the most interesting and exciting projects worldwide. We’re growing a team of inspired, smart, and driven individuals from all sorts of backgrounds. With great opportunities for growth and variety, we strive to help each employee carve out the path that’s right for them.
Top Skills
Google Suite
Salesforce
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