We're revolutionizing the fitness & wellness industry, and we’re looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry’s most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we’re partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We’re not just another tech company—we’re far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Let’s see what we can accomplish together!
Who we are
We drive sales of Mindbody software and ClassPass inventory, but that’s not all. The Revenue team helps our customers achieve their business goals, contributes to their growth, and eliminates hurdles by finding smart solutions from our suite of software products. We are strategic, collaborative, and solutions-oriented.
About the right team member
In this senior role within the Revenue Operations team, the teammate is responsible for supporting strategic accounts, optimizing deal velocity, and delivering training curriculum for new hires. Key duties include implementing best practices, resolving complex deal queues, managing efficient deal operations for mid-market and strategic accounts teams, delivering onboarding and ongoing enablement, and providing feedback on training curriculum and rep performance. The ideal candidate should have advanced proficiency in Salesforce, Excel, and other sales operations tools, along with strong communication and relationship-building skills. With a proactive problem-solving approach, they contribute to strategies aimed at increasing company-wide revenue while managing cross-functional relationships effectively.
About the role
- Support the Revenue Operations team in increasing deal velocity and ensuring adherence to best practices.
- Deliver training curriculum for new hires and support training assessments
- Deliver ongoing training as assigned and enablement tech stack support as needed
- Provide feedback on training and enablement materials as well as sales team performance.
- Cascade and implement deal best practices throughout the organization, providing training and guidance to sales teams.
- Resolve case queues related to deals and Salesforce, ensuring timely and accurate resolution.
- Manage deal operations, including deal reviews, approvals, and coordination with SMB and MM sales teams
- Identify areas where revenue generating teams can be provided additional resources to improve deal velocity
- Provide support in the development and implementation of strategies to optimize deal lifecycle and increase revenue.
- Collaborate with Sales, Marketing, and Finance teams to ensure seamless deal operations.
- Contribute to the continuous improvement of revenue operations processes by delivering simple scalable solutions to problems.
Skills & experience
- Bachelor's degree in Business, Finance, or a related field preferred.
- 2+ years of experience in revenue operations, sales support, or a similar role.
- Experience in a previous capacity as Customer Success or Strategic Sales looking to move into support highly encouraged to apply.
- Proficiency in Salesforce, excel, and other Sales Operations tools.
- Familiar with zoom, sales engagement, and conversation intelligence tools.
- Excellent communication and organizational abilities.
- Ability to deliver presentations in a digital or in-person format
- Ability to build meaningful relationships with colleagues
- Ability to quickly learn when facing new problems
- Driven by checking off tasks that help improve sales velocity.
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
Mindbody is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
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