Revenue Optimization Product Manager - Payments - Vice President

Job Description
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Merchant Services Revenue Optimization you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Builds the framework and tracks the organizations key success metrics such as cost, feature and functionality, risk posture, and reliability
• Develop and implement strategic plans to drive growth and profitability in the merchant acquiring business
• Conduct thorough market analysis to identify trends, opportunities, and competitive threats in the merchant acquiring industry
• Lead efforts to expand the merchant network by identifying and securing new business opportunities and partnerships
• Oversee the development and enhancement of merchant acquiring products and services
• Optimize operational processes to improve efficiency, reduce costs, and enhance service delivery
• Establish Performance Metrics: Establish and monitor key performance indicators (KPIs) to track progress and drive continuous improvement

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise in Merchant Services, Payment Rails, or a relevant domain area
• Advanced knowledge of the Merchant Acquiring including industry practices and new emerging products and MOP development, and data analytics
• Proven ability to lead product and project life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Communicate effectively with internal and external stakeholders, including executive leadership, to align on goals and strategies
• Build and maintain strong relationships with key merchants, partners, and stakeholders
• Manage the financial performance of improvements to JPM MS products and services, including budgeting, forecasting, and reporting
• Identify and mitigate risks associated with merchant acquiring activities, including existing and new regulatory changes on the horizon
• Help team to continue to foster a culture of collaboration and excellence

Preferred qualifications, capabilities, and skills

• Subject Matter Expert (SME) on Merchant Acquiring Practices, Payment Network Rules, and PCI DSS Compliance
• Advanced knowledge of all relevant regulations and industry standards in the merchant acquiring space
• Demonstrated prior experience working in a highly matrixed, complex organization

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.
Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.