The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.
Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 50 markets, 150 currencies and 700 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.
At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!
Key Responsibilities
- Manage the team of analysts and investigators reviewing client account activity to swiftly identify unusual or fraudulent activity so that any necessary remediation steps may be taken.
- Provide guidance and instruction to team members to optimize their performance.
- Ensure AML/CTF and related regulatory requirements are adhered to during the monitoring process, so the company is compliant with its AML/CTF regulations.
- Ensure the team properly applies card brand network rules in its review of accounts so that only eligible merchant business activity is supported.
- Manage escalated communication and requests from business partners on behalf of the team. Communication should be professional and effective to ensure partners understand the rationale for decisions made.
- Continuously review risk processes/ systems and implement improvements, as needed.
- Engage with relevant stakeholders within and outside the business to implement improved fraud monitoring mechanisms/ processes
- Manage loss prevention activities, especially with respect to merchant chargebacks and bank returns. These items will be monitored daily to ensure timely escalation of significant outstanding items.
- Manage a team of chargeback analysts and continuously review their processes to ensure efficiency at all times
- Engage with relevant stakeholders within and outside the business to implement improved Chargeback Case management systems, as and when the need arises
- Ensure all scheme related compliance reports are submitted in a timely manner
- Create, manage and report on KPIs (on agreed intervals) for the settlements, risk and chargebacks teams.
- Continually review and update, as necessary, the monitoring guidelines and operating procedures used by the team.
- Report to management on the activities and effectiveness of the activities of the team.
Preferred Qualifications
- Extensive industry experience with a background in Compliance, gained in a payments or financial institution.
- Deep knowledge of the AU legislative and regulatory framework in relation to the AML/CTF Act.
- Demonstrated experience building and sustaining a high-performance team culture.
- Excellent written and verbal communication skills as demonstrated within a multi-dimensional business environment.
- Demonstrated ability to work in a fast-paced, diverse, global organisation.
- Strategic and goal-oriented focus with the ability to lead and facilitate projects locally, regionally, and globally.
Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.
Benefits
- Flexible working arrangements, with a hybrid office and home setup.
- A dynamic, inclusive, and supportive work environment fostering collaboration, innovation, and creativity.
- Opportunities for career growth, with a focus on internal promotions and employee development.
- A global bonus plan recognizing contributions across the organization.
- Volunteering programs that allow you to make an impact in the community.
- Employee recognition and reward programs acknowledge outstanding performance.
