A little about us
Capricorn is one of Australia and New Zealand’s largest and most dynamic Member-owned organisations. Since 1974, we’ve provided our Members with financial and business solutions to make running a business easier. Our flagship Trade Account offers instant credit with over 1600 Preferred Suppliers, simplified monthly expenses, and a generous rewards program.
We have a strong foundation in the automotive and machinery aftermarkets. Our vibrant community includes over 31,000 Members across Australia and New Zealand, from national franchises to your local family workshop. Last year, Capricorn facilitated nearly $4bn in sales with our Preferred Suppliers.
At Capricorn, we're about more than just products and services. We work hard to ensure that our Members, Suppliers and People feel like they're part of something bigger - a Community which is connected and supported to make a difference, while having some fun along the way!
The role and what we are looking for
We are looking for driven, resilience-focused sales professionals to join our Risk Service Executive team—an outbound sales team responsible for renewing and growing our Capricorn Mutual protection portfolio.
This role is centred on proactive outbound engagement, where success comes from building trust, identifying Member needs, and confidently converting opportunities. Capricorn Mutual is an alternative to traditional insurance, offering a unique, Member-first protection solution.
As a Risk Services Executive (RSE), you will:
- Manage a portfolio of Members, taking ownership of renewal conversations to retain and protect business
- Conduct high-volume outbound calls to drive renewals, upsell opportunities, and new protections
- Identify Member needs and position tailored protection outcomes using a consultative sales approach
- Achieve and exceed monthly sales and retention targets
- Handle objections confidently and utilise assumptive closing techniques to secure outcomes
- Deliver a high-quality Member experience while balancing performance metrics and compliance requirements
We’re looking for someone with strong sales experience, a results-driven mindset, and the ability to thrive in a target-focused environment. Experience in insurance or financial services is advantageous, but not essential.
A little on life at Capricorn
Our community at Capricorn always comes first, and a big part of that community is our team. We genuinely believe that investment in our people is the key to everything that we do.
Joining our community is about more than just a job, so here’s what’s in it for you:
• Work flexibility – We support flexible ways of working wherever possible. In the Contact Centre, this includes rostered shift hours and a hybrid model of three days from home and two days in the office, with flexibility subject to business needs.
• Development Opportunities – your success is ours too. We provide opportunities training and development that give you the tools you need to grow.
• Paid parental leave – during life’s most important times, we support both parents’ leave and their transition back to work.
• Get social – our social calendar is full up with a range of different virtual and face-to-face events to keep us connected.
• A place you want to be – from the sweeping city views, coffee on tap and the general buzz of our team, Capricorn is a place you want to be.
• A cherry on top – we’ve got a heap of benefits that our team actually use, including a fantastic reward and recognition program, wellness program, additional leave purchase and so much more!
Sound like you’d be a good fit?
If you are ready to become part of a growing community and make a real impact, get in touch today.
For further information, support with your application and detail on Capricorn, please visit our website at capricorn.coop/careers
