Sales CRM Manager

Nine is Australia’s largest locally owned media company. Working at Nine, you’ll have access to a unique range of experiences and opportunities, helping drive the success of the country’s most trusted television, radio, digital and publishing brands. 

Our content reaches almost every Australian - meaning what we do has real impact. We bring people together, celebrate the big moments, and capture the everyday ones.

Some of our most beloved brands have been part of Australian life for generations, and others - new on the scene - have already found their place firmly in our lives. We’re evolving and we need people like you to bring new ideas, innovate and make your mark.

As a key member of Nine’s new Sales CRM team, the Sales CRM Manager will be the operational engine driving the success of our Salesforce platform!

Reporting to the Head of Sales CRM, this role is crucial for translating high-level strategy into tangible results for our national Sales organisation. You will be a hands-on leader, responsible for managing the day-to-day operations of the CRM, overseeing system enhancements, and ensuring our sales teams are fully equipped and trained for success. 

This role is perfect for a Salesforce expert with experience in project management, process improvement, and managing stakeholder relationships, and is passionate about enabling sales teams through technology and engagement.

Day to day you will:

• Collaborate on the pipeline of CRM enhancements, working closely with the development teams, and oversee the day-to-day operation of the Salesforce platform, ensuring optimal user experience and engagement.
• Lead the execution of the CRM training strategy, including creating and delivering engaging training materials and serving as a primary "super user" point of escalation for expert-level support.
• Build and maintain strong relationships with key stakeholders across various levels of the sales organisation in order to continuously evangelise the use of the CRM.
• Analyse CRM data to identify trends, uncover opportunities for process improvement, and provide actionable insights to CRM and Sales Leadership.
• Act as a team leader and mentor to the Sales CRM Analysts, and build strong working relationships with key stakeholders in Sales Operations, Technology, and across the broader business.

What you’ll bring:

• A background in media sales with an understanding of the day-to-day operational requirements of a multi-platform sales organisation.
• An understanding of large scale, multi-phase and constantly evolving technology solutions.
• You are highly organised, process-oriented, and skilled at translating business needs into technical requirements.
• Skilled in training end-users and creating effective documentation. You possess excellent communication skills and can confidently engage with sales teams. 
• A strong ability to analyse data, build insightful reports, and use that information to recommend process improvements.
• Experience or a strong aptitude for mentoring junior team members and working effectively across multiple business units.
• Previous experience with the Salesforce platform is highly desirable.

How we work

At Nine, our flexible work options vary by role and team. Depending on the position, this may include flexible hours, hybrid work, or part-time arrangements. We welcome discussing your flexibility needs during the hiring process - just ask the Talent Acquisition team. 

Being part of our Nine Sales team means you will benefit from:

• Competitive Sales Incentive Scheme that rewards and recognises performance & success. 
• Sales Academy – our bespoke training and development program for Sales.
• 18 weeks paid parental leave with no distinction between primary and secondary carers
• Access to 'Employee Exclusives' program - a way of getting closer to our incredible brands, offering unique experiences, behind-the-scenes access, and awesome perks.
• Digital newspaper subscription to our mastheads
• Annual gift voucher for Stan subscription

More info at Nine Careers.

Our Commitment to Diversity and Inclusion:

We're committed to a safe, respectful and inclusive Nine. From day one, you'll be encouraged to bring your whole self to work and will be supported to perform at your best.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, genders, nationalities, backgrounds and cultures as we recognise the importance and value of diverse perspectives. Should you require any adjustments to the recruitment process, please advise us when you apply.

Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.