Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job Description
The Sales Performance team is primarily responsible for the accuracy and integrity of sales information and processes enabling timely and accurate information and trusted insights for stakeholders to enable key business decisions, track performance and run effective processes for customer onboarding, billing and contracting.
The Sales Enablement Analyst will focus specifically on key sales processes for customer onboarding, billing and contracting, ensuring integrity through strong collaboration and effective communication with the GTM, billing, onboarding and legal teams.
What you’ll need to bring to the role & Experian
- Experience in an environment supporting sales in implementing tasks where multitasking, accuracy and adherence to policy and process is highly important.
- You embrace, communicate and effect change in an environment that is moving towards a single way of working and look to live the values of a business that creates a great environment for success.
- You’ve had a track record in identifying processes improvements with a customer (internal or external) mindset and effecting and communicating changes.
- You work effectively with all levels of the organisation and experience in influencing people to ensure processes are followed and integrity of data is maintained.
Work that matters - What you’ll be doing
- Process core sales tasks and requirements to support the sales teams to deliver proposals and contracts with customers and ensure onboarding and billing information is accurate to establish new customer orders effectively.
- Work with the Go to Market (Sales) team and key downstream process owners, acting as a gate to ensure integrity of process and collaborate with sales teams to ensure that process is adhered too.
- Work alongside sales and sales operations teams to drive consistent and complete Salesforce reporting.
- Running and ensuring accuracy of reports for clients and stakeholders as well as collating key information for Vendor and Customer Due Dilligence.
Qualifications
More about you
- You embrace, communicate and effect change in an environment that is moving towards a single way of working
- Experienced and proficient in MS Office Suite (MS Excel, PowerPoint and Word) and ideally proficient in CRM systems (particularly salesforce)
- Exceptional organisational skills, attention to detail, initiative and a proactive approach to improving processes and educating people to get information right the first time.
- The ability to build rapport quickly and develop working relationships with a broad range of stakeholders and day-to-day contacts.
- Intermediate to advanced Excel skills is highly desirable as well as experience in CRM systems (particularly Salesforce).
- Knowledge or experience in customer onboarding, billing and contracts is also a desired experience.
Why this role is important to us
The Sales Support Analyst is critical to the effective implementation of downstream processes for customer onboarding, billing and contracting as well as in-life issues and will contribute to great customer experience and enabling growth by supporting sales in effectively processing tasks to enable them to spend more time with their clients.
We are in a substantial period of change as we bring multiple systems and processes under a single way of working and success will be underpinned by people that embrace, communicate and effect change.
Additional Information
Benefits/Perks:
- Novated Leasing & Salary Packaging
- Great compensation package and bonus / commission plan
- Core benefits including Experian shares discount and wellness program
- Flexible working environment, hybrid model
- Flexible time off including volunteer time off, personal leaves and paid holidays
- 17 weeks of Paid Parental Leave, family care leave and up to 5 days study leave
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
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Experian Sydney, New South Wales, AUS Office
118 Mount Street, Sydney, NSW , Australia, 2060
