Sales Operations Analyst (ANZ)

Our mission and where you fit in

At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. 

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down. 

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!

What might your days look like 

As part of our ambitious growth strategy, Employment Hero is looking for a driven sales operations analyst. This pivotal role will work closely with our sales team, driving operational efficiency, insightful sales analytics, and providing valuable tech stack support, contributing significantly to our rapid growth.

As a sales operations analyst, you will be given the opportunity to solve complex problems and spearhead initiatives aligned with our commercial objectives. We are seeking someone who relishes taking ownership of challenges, innovating solutions, and demonstrating their capability to work independently.

You will work alongside a dynamic and high performing team of Operations Analysts aligned to each sales segment, Sales Support specialists, and Sales Operations Delivery professionals.

As a Sales Operations Analyst, you will:

• Act as a trusted commercial business partner to our sales team, offering comprehensive operational and analytical support.
• Take complete ownership over optimising, managing and maintaining our global sales commission plans across SDRs, AEs and Sales Managers
• Analyse and improve our go-to-market process, using best practice pipeline management techniques coupled with new & existing technologies to improve funnel management & close rates.
• Analyse data and build commercial reporting, with a focus on driving automation and self-service (Salesforce).
• Assist with the design, implementation, and utilisation of the sales tech stack, support tools and processes.

What will you bring

• 3+ years experience in Sales Operations, ideally within a high-growth SaaS environment
• Experience working in a high-growth, fast-paced environment
• Prior experience administering sales commission plans, ideally with familiarity with sales commission software solutions highly desirable
• Prior experience with a comprehensive SaaS sales tech stack is crucial, encompassing CRM systems (Salesforce), prospecting and sales automation technologies, sales analytics tools, communication platforms, contract management systems, and lead generation tools
• Prior Sales Operations or Revenue Operations experience within a B2B / B2B2C SaaS environment highly regarded
• Experience working with both Direct Sales and Partnerships teams is advantageous
• Creative and solutions-focused problem solver, keen business sense, and ability to identify areas of opportunity, develop solutions, and execute with a high degree of autonomy
• An Inherent bias for action and flexibility to adapt to changes within the business and market.
• Proven ability to apply First Principles thinking, coupled with excellent judgement, and decision-making ability.
• Effective verbal & written communication skills with the ability to present commercial information clearly and concisely.

Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we’ll empower you to let your talents shine.

Life at Employment Hero 

Remote-first principles

At Employment Hero, we're not just working remotely; we're integrating flexibility and global reach into the heart of our daily operations. 

We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connections with our colleagues.

Work your way

Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.

We’ve got your back

Whether you’re a seasoned remote-first pro, or a first-timer, you’re in good company. With 900+ heroes globally, team support and collaboration is at your fingertips.

But don’t just take it from us, here’s a quote from one of our AU heroes: 

“Working for a company that has purpose and meaning is felt throughout the entire business. No one turns up to work just to get paid - we turn up to work because we care and take pride in what we do, but we also know how to create balance and flexibility in the important things in our life, such as family, friends and leading a lifestyle consistent with our values.”

Plus you’ll get to enjoy a number of great perks, including: 

• Remote-first and flexible working arrangements
• A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered!)
• We set you up for success with the latest and greatest hardware, tools and tech
• Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content!)
• Reward and recognition programs - because great work should be recognised and rewarded
• Including Lightning Award for delivering quality work at speed and Values Champion Awards
• Swag app cashback offers and discounts on hundreds of your favourite brands and products
• Self, health, wealth and happiness programs
• Social events and team celebrations
• Employee Share Option Program: be an owner of Employment Hero
• Annual Global Gathering to get to know your global colleagues - so far we’ve been to Thailand, Vietnam and are excited to meet in Bali in September 2024

We also recognise that the same recruitment process doesn’t fit all, so should you require any accommodations or adjustments, simply let us know.

Are we a match? 

Not exactly the right fit for you?

• If you’re excited about Employment Hero, but this role is not the one for you, we encourage you to explore our careers page, packed with many more great opportunities. 
• Know someone who would be a great fit? Feel free to share the role with your network!

Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies. While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team. Thank you.

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