We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.
Why you'll love this opportunity as Sales Operations Business Partner
As Sales Operations Business Partner you’ll act as the vital link between our global Sales Operations function and our regional sales teams across APAC. You’ll ensure that Civica’s global go-to-market strategies, systems, and processes are effectively implemented, while adapting them to meet local business needs.
You’ll work closely with sales leaders and cross-functional stakeholders to drive alignment, adoption, and operational excellence—helping to create a more consistent, data-driven, and scalable sales operation.
What you will be doing
- Act as the primary liaison between regional sales leadership and global Sales Operations
- Translate global GTM strategies into actionable regional execution plans
- Drive adoption of global sales processes, tools, and systems (including Salesforce)
- Provide training, troubleshooting, and support to regional sales teams
- Monitor compliance with global standards while ensuring regional adaptability
- Deliver reporting and insights to support pipeline management, forecasting, and productivity
- Identify performance gaps and develop data-driven recommendations for improvement
- Collaborate with cross-functional teams to support cohesive GTM execution
- Represent regional perspectives in forums related to pricing, campaigns, and process optimisation
Requirements
What you'll do to be successful in the role
You’re a proactive operator who thrives at the intersection of strategy and execution. You enjoy partnering across global and local teams, translating business needs into operational outcomes. You’re comfortable with data, systems, and process—but equally skilled at stakeholder communication and change enablement.
- Proven experience in Sales Operations, Revenue Operations, or Business Partner roles within SaaS or technology businesses
- Strong understanding of sales processes, CRM systems (preferably Salesforce), and GTM execution models
- Excellent stakeholder management and communication skills
- Analytical mindset with the ability to translate insights into action
- Experience driving adoption of global processes and systems across distributed teams
- Experience working with or selling into public sector markets (e.g. local government, healthcare, education)
- Familiarity with regional compliance and regulatory requirements impacting GTM operations
Benefits
Why you'll love working with us
We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:
We're all different - and we love this about us.
We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.
Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.
Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.
Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.
We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.
