Manage the end-to-end Order-to-Cash process via offshore teams, ensuring accurate order processing, billing, fulfillment, revenue assurance, and KPI delivery. Provide reporting, dashboards, and insights, drive process optimization and automation, partner with Deployment, Supply Chain, Finance and Data teams, and develop training to improve operational excellence and remove revenue blockers.
Be Part of Our Next Chapter
For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!
We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.
Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.
The Sales Operations Manager (Order to Cash) is responsible for the performance of the Order to Cash process via offshore teams. The role ensures our offshore support teams deliver accurate, efficient, and timely order processing through to revenue recognition. They optimize the end-to-end OTC process, ensuring data integrity across Sales Orders, invoicing, and returns while providing clear reporting on revenue blockers. The role enables Account Management, Deployment, Supply Chain, and Finance teams to operate effectively by driving process discipline, operational excellence, and continuous improvement. They manage internal stakeholder relationships to remove blockers, improve workflows, and deliver a seamless order-to-cash experience that supports commercial success across the business.
Key responsibilities for the role
- Own and manage the end-to-end Order-to-Cash process, delivering agreed KPI targets via offshore support resources
- Act as the primary Sales Ops stakeholder for the Order-to-Cash phase, including ownership of the Revenue Blocker Summary and issue escalation
- Partner with Deployment, Supply Chain, GSS, and Account Management to ensure accurate fulfilment, billing, and cash outcomes
- Ensure sales order data accuracy, including fulfilment dates, warehouse data, and pricing, to support supply chain and deployment activities
- Collaborate with Deployment Managers and Account Managers to ensure ordered solutions are delivered as sold and revenue is billed correctly
- Manage order changes outside Frozen Zone timings and escalate inventory-impacting updates to Supply Chain
- Deliver and distribute market reporting on sales revenue actuals and pipeline performance
- Design, implement, and manage dashboards, scorecards, and performance reporting aligned to Order-to-Cash KPIs
- Provide QBR data, insights, and recommendations, partnering with BTS and Data Analytics teams to resolve data quality issues
- Work with offshore processing teams to identify and implement process optimisation and automation opportunities across the Order-to-Cash lifecycle
- Partner with GSS teams to offshore non-exception systemic transactions and resolve process bottlenecks
- Develop and deliver training and onboarding programs to build capability and promote best-practice adoption
- In partnership with BTS and Account Management, champion best-practice advocacy initiatives that enhance the customer experience
Ownership of the Order-to-Cash Process
Revenue Assurance, Fulfilment & Billing Accuracy
Data, Reporting & Business Insights
Process Optimisation, Automation & Capability Development
Qualifications and experience
•Bachelor’s degree in Business Administration, Management, or related field.
•Proven experience in sales order management or a similar role, with at least 2-3 years in a leadership position.
•Proficiency in using sales order management software and Microsoft Office Suite.
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).
Fraud Alert: Employment Scam Advisory
It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.
We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.
Please be advised of the following:
- Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com"
- We do not contact employment candidates via email to solicit personal or financial information
- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group
- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co
If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.
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